Hi-Tech Plumbing & Leak Detect

Overall I had a good experience. The company had issue with the answering service getting the call out, so I had to wait a while longer than expected, but once they received it they were at my home within 30 minutes. The technician Amanda Sheppard was very professional, courteous and knowledgeable. What we found wasn't a simple fix, so I had to get multiple quotes. They were a little on the higher side as far as cost, but the warranty they offer was pretty good. If you needed a quick repair than I would definitely call them first, but if you need a major overhaul than it's always best to shop around.

Levi and Dalton were very professional and friendly. They quickly diagnosed the potential problem and solved it in no time. They were protective of our property and cleaned up very well after the job was done. They asked if we had any questions about the job and solution and encouraged to call again if we had any other plumbing needs. Great representative of the company. Oh, the price was very good!

The boys did excellent. Great communication, interacted very well, very knowledgeable about the job that they were performing for the customer. They let me know every step that they were doing and I would recommend them again and again - great job team- keep up the good work. Remember team, customer service and respect is the number one goal in business. Thank you , so much team look forward to hearing from you real soon on our next step. Tattoos were awesome.... C. Smith Family,

Overcharging for simple repairs. A gasket had come off PVC pipe under sink. Part cost less than $10, took different plumber 5 minutes to complete repair. Hi Tech/Air Comfort wanted to charge me $1100 and rebuild my sink drain that was installed last year. No thank you. Their plumbers work on commission and they charge $800 an hour regardless of what the problem is. It’s like paying a plastic surgeon to remove a splinter. For large elaborate repairs, I think they do great work, but for simple stuff, I’ll go elsewhere. No one from your staff has reached out to me to discuss my complaint about your overcharging policies. You need to do better - be transparent, if you are going to charge a base rate of $800 an hour for ANY repair you need to have that on your website.

Air Comfort Solutions manages this company. They blackmail you into giving them 5 star reviews because their technicians get 25$ if you do. I’d give them 0 stars if I could. This company is the single worst thing to ever happen to me. They refused to attempt to clear a drain for me and instead sold me a 10,000$ service as a cheaper option than digging up my floor. they preyed on my fear and ignorance and their “solution” flooded my utility room and garage and doesn’t work even after they “fixed” it by replacing a part in the pump they used to bypass my floor drain. Another plumbing company cleared my drain for 230 dollars in less than an hour. Never under any circumstances use this company for your plumbing needs. They are poorly managed and have poor ethical practices. Not to mention they’re extremely over priced even if you do happen to get lucky and not have them break or ruin something in your home.