Neighbors in El Cajon, California rely on Matrix Plumbing & Services Inc for straightforward plumbing fixes and small projects. Communication is a consistent strong point, and technicians outline options so homeowners can choose repairs that fit their needs.
Customers mention timely arrivals, updates before visits, and pricing discussed upfront. Technicians take time to explain options and work within the customer’s constraints, which helps avoid surprises Local experience that helps homeowners across El Cajon, California compare a more region-aware provider.
Headquartered on Joe Crosson Dr in El Cajon, California, serving surrounding San Diego County neighborhoods.
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Common services include leak detection and repair, drain cleaning and clog removal, toilet replacement, faucet and valve repairs, P-trap and under-sink adjustments, water heater service and replacement, and troubleshooting high water pressure or mystery leaks.
Reviews frequently highlight fast response, clear communication about arrival times, and estimates provided before work starts. Homeowners mention technicians who explain options and look for cost-effective fixes. Several comments note careful workmanship and cleanup. Overall sentiment reflects reliable scheduling and solid results for routine plumbing needs.
Matrix Plumbing is superb. My guest bathroom toilet was constantly running and Ricky and Adrian assessed the situation. Ricky recommended I get a new toilet because my other one was from 2007. They replaced mine with a water conservation one and the perfect hard seat that I wanted in less than an hour. I would recommend this Matrix Plumbing in a heartbeat!
UPDATE AS OF 7/16/21:This company is amazing! I purchased a vanity that was too tall for the plumbing that was installed (my fault, not theirs), and I asked if they could come out and help me figure out how to get the P-trap to fit with the vanity shelving.Ricky came out again and said "no problem" and bibiddy, bobbidy, boo, he cut out the very least of the shelf to accommodate the plumbing! We now have a vanity in our bathroom after waiting for weeks to find the right one. Our master bathroom is gorgeous and sleek and we couldn't have done it without Matrix. He even solved my problem of the exposed cut in the tile and fit a pipe cover to dress up the plumbing hole.I love that they showed up on time, addressed every issue I had, and they worked super fast. Professional, cleaned up after themselves, and were super respectful. Thank you again Matrix!-----------------------------------------------------------ORIGINAL POST: We were doing a remodel/addition and were going to add a master bathroom with a walk-in shower. Instead of going with our contractor's guy, we did some research and went with Matrix Plumbing and Services.We called Crystal to schedule the walk through with Ricky to come out. He arrived on time, was professional, and friendly. He explained what he was going to do and make any recommendations that he noticed.The quote came back and it was more than fair! It not only included the new pipes for toilet, vanity and shower, but also included changing out the whole outdated cast iron plumbing system! Our contractor's bid was more money for less work!Super impressed with how quick and responsive this company was. I will definitely be recommending them to anyone I know that is doing a remodel or needs work done. Invoicing was clear and Crystal was super patient with answering all my questions.Oh! And yes, we passed inspection with flying colors! You definitely want to hire someone that knows what they are doing.
Upon discovery of a leak under our manufactured home I knew I had to find a plumber ASAP.Matrix plumbing was both responsive & professional.They communicated by email, text and phone as to when they would arrive.We were very pleased with the service and the attention to detail that Bruce provided. We also appreciated that we were charged by the job not by the hour and didn’t feel like he was rushing to get to his next call. All of our questions were answered to our satisfaction. Also, they were considerate of social distancing & wore masks.Over all I would recommend Matrix highly. Particularly Bruce & Phil.
We had high water pressure issues and a mystery leak in our kitchen. Called Matrix plumbing and had Bruce come out each time to help us out. They were easy to get a hold of and held true to arriving at the times they specified and even called ahead to confirm. Bruce took great care of us and you could tell he cared about his work. Communicated to us along the way and worked with our busy schedule. Will definitely call him again for future help and refer to anyone that needs a professional and trustworthy job done right.
My kitchen sink was not draining and after exhausting all my options I decided to call several plumbers. Most did not seem very eager for my business; this was not the case with Matrix. They were very helpful and I was able to make an appointment the next morning. Their technician was prompt and explained the expected cost honestly prior to beginning any work. To my surprise, Isaac determined a cheaper way to fix my piping and clear the clog. It ended up being about half the originally quoted price. I couldn’t be happier with the experience and would highly recommend this business to anyone in the market for a good plumber.
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