Local El Paso, Texas plumber handling everyday residential and light commercial service calls, parts assistance, and common repairs from its N Loop Dr base.
Local presence on El Paso, Texas’s east side, phone support, and daytime scheduling six days a week. Before booking, consider asking for a written estimate, scope, and timing based on your specific issue.
Serving customers throughout El Paso, Texas; call to confirm service to your address and preferred time window.
This public business listing includes core local details that help homeowners identify and compare providers.
This listing includes service information, customer review signals, a photo gallery, and public contact details.
Claimed listings can include owner-managed trust signals, and Pro listings may include more business details and stronger local presentation.
Compare a few Pro and Featured businesses in this area.
Local plumbing help for El Paso homes, including repairs, water heater service, and water softener installations.
Local plumbing and electrical help for El Paso homes and businesses. From leaks and clogs to water heaters and panel...
Serving El Paso with plumbing repairs, water heater service, leak detection, and drain cleaning. Clear estimates, pho...
Typical requests include drain clearing, fixture repair or replacement, leak checks, toilet and garbage disposal issues, and assistance sourcing plumbing parts and fittings.
The service was prompt and outstanding. Caesar, the technician, explained to us everything he did and why. He also gave his tips for maintenance on residential plumbing. Mr. Rooter is an excellent plumbing company and I wholeheartedly recommend Mr. Rooter for all plumbing needs.
Service was great! Jose M. Orozco was such a professional who helped me find the parts I needed. They have quite a large selection of tools, parts and other miscellaneous items for any job you have around the house.
Highly recommend! Went in for a hose. While they did not have a hose we were able to come up with an extension. The man was very patient with me and very helpful. All were extremely friendly. And with all 4 parts cost was under $3. Got home and was able to install with no leaks.
Beware of these guys. The reviews are legit. They are rip off artists. Surety used to be a mom and pop business but they were acquired by Mr. Rooter which is a national chain. They charge a minimum of $232 for ANY work performed. They justify their price gouging my claiming this is the “national standard.” So $232 to “unclog” my garbage disposal which consists of pushing a button and turning a lever. Since I was unaware of how simple a task this would be, they suckered me into purchasing a new garbage disposal for $565. Then they convinced me that my water heater, which was working perfectly, needed routine maintenance. So I allowed them to perform the work for $116. While they were in there the heater stopped working and they had the AUDACITY to tell me that it wasn’t their fault and offered to “fix it” for $300+. I refused, so now I’m out $700 with NO hot water. I complained to the manager, Gilbert, who didn’t seem concerned at all with the negative reviews. As long as they get your money they are satisfied. They don’t care about repeat business. Their business model is to fleece you and then find another sucker to prey on. When I asked the plumber why they didn’t simply fix my disposal by pushing the unclog button and charging me for 1/2 hour of labor he told me point blank, “we don’t do favors.” Well, do yourself a favor and avoid these crooks!
If I could give a lesser star I would. I have use this business for many years, since the change of owners. Service has been horrible. I agree with the last three, prices have gone up from 69.00 to 109.00. They make you wait, they tell you, they will be there at a certain time and they don't show up, then you call and they give you another set time and again you're waiting. You ask why so long, they are booked, short-handed. ( this waiting time has happen all in one month ??)Then they try to assume what your problem is over the phone. They are so unorganized and they try to blame their workers when they don't get their stuff together, this is why they have a high turn over rate on employees. I'm sorry I have been patient long enough. It's very sad that I will be taking my business somewhere else, even if I have a major problem. I strongly feel you as a customer will be better off finding business with another plumbing company. Save yourself the time of waiting all day and the next day for service to be done. I apologize to the plumbers, for a low rating, Thank you for your services and hard work.
Share your experience with this business. Reviews are moderated before they appear publicly.
Same-day service may be available for certain jobs.
Browse local businesses, homeowner reviews, and featured providers across El Paso.
Claim this listing to manage your business details, respond to reviews, and keep your public information accurate.