C. Carlin Plumbing Inc.

Fast work, but zero professionalism and a refusal to communicate. I hired C. Carlin to clear a kitchen clog. While the drain was snaked, the overall experience was a failure in customer service, safety protocol, and basic accountability. The Issues: Safety & Scheduling: I scheduled a 3:00 PM appointment and adjusted my entire workday to ensure I was home. I arrived at 2:55 PM, only to find the crew had already finished and left. They arrived early and entered my home while only my underage son was present. No courtesy call was made to indicate they were ahead of schedule, let alone to ask if it was okay to enter the home without an adult present. When I raised this concern, the office manager told me I should "take responsibility" for my son not announcing he was a minor. It is standard professional practice NOT to enter a home without an adult present. Preventative Care Denied: Because they finished and left before the scheduled time, I missed the opportunity to discuss my concerns regarding my main house trap. Given past basement flooding, I wanted to ensure kitchen debris didn't cause a secondary blockage. I would have gladly paid for an extra 10 minutes of work, but they were gone. My later request for them to return and "finish the job" with a proper consultation was denied. Hostile Customer Service: Every phone interaction was aggressive. The office manager used "being extremely busy" as an excuse for their lack of communication, yet they were flexible scheduling my appointment time when taking my $175. She was more interested in pushing an upsell for a $10/month subscription maintenance program than addressing the fact that her crew left a mess of water and debris on my floor (no shoe covers used). Lack of Leadership/Access: When I requested to speak with the owner to discuss these lapses, I was told quite abruptly, “Well, that’s never gonna happen! We don’t do that here!” This interaction made it clear that despite the family name, the business is no longer operated with a "family-owned" level of accountability. Customers are shielded from leadership, and valid concerns are met with denial rather than solutions. The Bottom Line: They are efficient at a 10-minute "quick fix," but they charge premium prices ($175) for the bare minimum. If you want a company that respects your schedule, your home, and basic safety boundaries, look elsewhere.

Jayson came and knew the problem with our high efficiency heating system within minutes from when he walked in. He removed his shows and we told him not necessary. Very knowledgeable and pleasant. and a real gentleman, He took his time and wasn't in a hurry to rush out even though it was late. He addressed the issue and then did a good once-over on the system and recommended a gasket kit that he thought may be covered by the warranty. A truly great experience and when asked about his time with the company, we couldn't believe it was his first day working for them. An real asset to your company!!!!