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Platinum Home Services, Inc.

Plumbers in Fall River, Massachusetts
Ranked #1 in Fall River | Grade A
4.90 (883 reviews)

Platinum Home Services, Inc.

Local plumbing contractor providing repairs and replacements with an emphasis on prompt response and clear communication from first call to final clean-up Serving homeowners across Fall River, Massachusetts.

Platinum Home Services, Inc. business photo 1 - Plumbing in Fall River
Platinum Home Services, Inc. business photo 2 - Plumbing in Fall River
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Why Homeowners Choose This Business

Timely scheduling, consistent communication, and technicians who explain findings before work begins. Jobs are completed with attention to detail and spaces are left tidy Local experience that helps homeowners across Fall River, Massachusetts compare a more region-aware provider.

Service Area

Serving Fall River, Massachusetts and nearby communities along the MA–RI border region.

Featured Local Business

This featured listing includes fuller business details and a stronger local presentation for homeowners comparing nearby options.

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Listing details

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  • Verified listing details
  • Service information
  • Customer review signals
  • Photo gallery
  • Public contact information
  • Published local profile

How This Business Compares

A quick local comparison based on review strength, business detail, and local service fit.
  • Holds a strong position among local competitors.
  • Performs at or above the local average rating.
  • Has more review volume than many local competitors.
  • Shows strong customer satisfaction signals based on review quality and volume.

Trust Signals

Licensing - EPA Certified; Plumbing Corp License 3413; Master (per company sources)

Services Covered

  Plumbing Services
  Renovation Services
  Drain Cleaning
  Plumbing Repair
  Leak Detection
  Toilet Repair
  Faucet Replacement
  Maintenance
  Water Heater Service
  Drain clearing
  Pipe Repair
  Fixture Installation
  Valve Replacement
  Shutoff repair
  Supply Line Repair
  Garbage Disposal Service

General plumbing repairs, leak diagnosis, toilet and faucet service, water heater troubleshooting and replacement guidance, and coordination for parts and follow-up visits.

Reviews

Customer Reviews

Diane
Platinum reached quickly to schedule an appt even during a long holiday weekend. Devin came by knew exactly what was wrong went over the process in hopes a part can be ordered due to the unit being very old. But he was able to ordered a…
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Platinum reached quickly to schedule an appt even during a long holiday weekend. Devin came by knew exactly what was wrong went over the process in hopes a part can be ordered due to the unit being very old. But he was able to ordered a part right away and install it 3 days later. Heat is up and running. Thank You.
Sophie Ricci
Less than 10 hours after filing a claim with AHS, Nick showed up and saved our Super Bowl Sunday. Unbelievable service and extremely professional. As a realtor, I can tell within minutes whether a service company is solid — this one absolu…
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Less than 10 hours after filing a claim with AHS, Nick showed up and saved our Super Bowl Sunday. Unbelievable service and extremely professional.

As a realtor, I can tell within minutes whether a service company is solid — this one absolutely is. Seeing that this was my only toilet, he assured me it would be handled the same day. He was patient, thorough, double- and triple-checked for leaks, and left the space spotless — like he was never there
Maryann Santisi
Service tech was wonderful. Came in, identified the issue, ordered the part to repair and installed to get our system up and running. Couldn’t have asked for better service. There were issues with the time we had to wait. The issue was rep…
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Service tech was wonderful. Came in, identified the issue, ordered the part to repair and installed to get our system up and running. Couldn’t have asked for better service.

There were issues with the time we had to wait. The issue was reported at 4am on Sunday 1/25/25 through our home warranty vendor. The first tech visit was scheduled for Thursday 1/29/25. The part was ordered and we were told it would arrive 2/2/25 and a call would be placed to schedule repair. The part did not arrive until 2/3/25 and the tech scheduled to
Come in on 2/4/25 to complete work. This was done as promised. This was accomplished by the tech efficiently.

Customer service staff were also very good to deal with and I know it was a tough couple of weeks with snow and extremely cold temperatures but somehow the company needs to do better. 10 days to evaluate, identify, order and install parts seems excessive in such cold weather.

During this time, we ran space heaters, the fireplace, and turned the oven on with door open. It all helped but there were extremely cold areas in the home.

Back the normal heat. It’s a wonderful thing!! You don’t realize how much you need it until it’s gone.
John McGannon
These folks are consistently skilled, pleasant, prompt and quick to respond. We have a triple decker and they have worked to fix and/or restore three furnaces and three hot water heaters over a number of years. Their field workers know wh…
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These folks are consistently skilled, pleasant, prompt and quick to respond. We have a triple decker and they have worked to fix and/or restore three furnaces and three hot water heaters over a number of years. Their field workers know what they are doing, and Christine is a delight to set up and evaluate the job(s). Can't recommend them enough!
Beverly Salmon
Nick was polite, respectful, and friendly. He is knowledgeable at his job and was willing to show me a few things around the faucet that I don’t know. I would use him again for any Plumbing problem, Nick text my landlady, Beverly to let her…
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Nick was polite, respectful, and friendly. He is knowledgeable at his job and was willing to show me a few things around the faucet that I don’t know. I would use him again for any Plumbing problem, Nick text my landlady, Beverly to let her know when he would be at my apartment. Beverly forwarded the text to me and Nick was here right when he said he would be.

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Special Offers

Emergency Service

Emergency service may be available for urgent issues.

Frequently Asked Questions

They address common plumbing needs such as leaks, toilet and faucet repairs, and water heater troubleshooting. When parts are required, they coordinate ordering and schedule a return visit to complete the work.

Reviews indicate they often schedule quickly, sometimes within the same or next day. Availability can vary based on workload and parts needs, and the office will confirm the earliest time.

Customers frequently note clear explanations of the issue and the steps to fix it. If parts are needed, they communicate expected timelines and follow-up details before proceeding.

Several reviews mention service visits arranged through home warranty providers. If you have a warranty, contact them first to open a claim and coordinate scheduling.

Reviewers report that technicians protect the area, double-check for leaks, and clean up before leaving. The goal is to leave the space neat and ready for use.
 Verified Listing

Opening Hours

  • Monday Open 24 hours
  • Tuesday Open 24 hours
  • Wednesday Open 24 hours
  • Thursday Open 24 hours
  • Friday Open 24 hours
  • Saturday Open 24 hours
  • Sunday Open 24 hours

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Business Details

Business Rating
4.90 (883 reviews) Featured BusinessPro Listing
Address
644 Charles St, Fall River, MA 02724
Business Type
Plumber
Website
https://www.platinumontime.com/phs/
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