Local plumbing contractor providing repairs and replacements with an emphasis on prompt response and clear communication from first call to final clean-up Serving homeowners across Fall River, Massachusetts.
Timely scheduling, consistent communication, and technicians who explain findings before work begins. Jobs are completed with attention to detail and spaces are left tidy Local experience that helps homeowners across Fall River, Massachusetts compare a more region-aware provider.
Serving Fall River, Massachusetts and nearby communities along the MA–RI border region.
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General plumbing repairs, leak diagnosis, toilet and faucet service, water heater troubleshooting and replacement guidance, and coordination for parts and follow-up visits.
Recent reviews highlight quick scheduling, including during weekends and busy periods. Technicians are described as professional, thorough, and careful to check for leaks and clean up. Many customers mention clear communication about parts, timelines, and next steps. Repeat clients also note consistent responsiveness over multiple service calls.
Platinum reached quickly to schedule an appt even during a long holiday weekend. Devin came by knew exactly what was wrong went over the process in hopes a part can be ordered due to the unit being very old. But he was able to ordered a part right away and install it 3 days later. Heat is up and running. Thank You.
Less than 10 hours after filing a claim with AHS, Nick showed up and saved our Super Bowl Sunday. Unbelievable service and extremely professional.As a realtor, I can tell within minutes whether a service company is solid — this one absolutely is. Seeing that this was my only toilet, he assured me it would be handled the same day. He was patient, thorough, double- and triple-checked for leaks, and left the space spotless — like he was never there
Service tech was wonderful. Came in, identified the issue, ordered the part to repair and installed to get our system up and running. Couldn’t have asked for better service.There were issues with the time we had to wait. The issue was reported at 4am on Sunday 1/25/25 through our home warranty vendor. The first tech visit was scheduled for Thursday 1/29/25. The part was ordered and we were told it would arrive 2/2/25 and a call would be placed to schedule repair. The part did not arrive until 2/3/25 and the tech scheduled toCome in on 2/4/25 to complete work. This was done as promised. This was accomplished by the tech efficiently.Customer service staff were also very good to deal with and I know it was a tough couple of weeks with snow and extremely cold temperatures but somehow the company needs to do better. 10 days to evaluate, identify, order and install parts seems excessive in such cold weather.During this time, we ran space heaters, the fireplace, and turned the oven on with door open. It all helped but there were extremely cold areas in the home.Back the normal heat. It’s a wonderful thing!! You don’t realize how much you need it until it’s gone.
These folks are consistently skilled, pleasant, prompt and quick to respond. We have a triple decker and they have worked to fix and/or restore three furnaces and three hot water heaters over a number of years. Their field workers know what they are doing, and Christine is a delight to set up and evaluate the job(s). Can't recommend them enough!
Nick was polite, respectful, and friendly. He is knowledgeable at his job and was willing to show me a few things around the faucet that I don’t know. I would use him again for any Plumbing problem, Nick text my landlady, Beverly to let her know when he would be at my apartment. Beverly forwarded the text to me and Nick was here right when he said he would be.
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