Local plumbing company in Fayetteville providing repairs, water heater service, fixture installs, and re-piping projects for homes and small businesses. Known for steady communication, timely scheduling, and respectful crews.
Customers cite reliable scheduling, clear explanations, and workmanship that holds up after the job. Crews are described as courteous and efficient, with office staff who follow up and keep projects moving. Many reviews highlight timely responses when minor issues arise after completion.
Fayetteville and nearby communities in Cumberland County, North Carolina.
Services include leak detection and repair, pipe repair and re-piping, water heater repair and replacement (including tankless), drain clearing, fixture installation, and troubleshooting for residential and light commercial properties.
Reviews emphasize consistent responsiveness and on-time arrivals. Homeowners and small businesses mention clear communication about timelines and pricing before work begins. Larger projects like whole-home re-pipes are noted for steady updates and staying on schedule. Technicians are frequently described as knowledgeable, courteous, and tidy.
Another great year with Bottle Free Water. My system works great and their customer service is on point. They call to keep me from missing the annual filter changes. Erica P. was here today and did an excellent job getting us up to date. Definitely recommend!
We’ve worked with BFW Plumbing on several projects, and every experience has been outstanding. George and his team are incredibly professional, detail-oriented, and reliable from start to finish.They provided accurate timelines, stayed on schedule with completion dates, and the quality of work has always been excellent. What really sets them apart is their responsiveness — anytime we’ve had even a minor plumbing issue, they’ve sent someone out right away and taken care of it without hesitation.It’s rare to find a company that consistently delivers both great workmanship and great customer service, but BFW truly does. Highly recommend George and the entire BFW team to anyone looking for dependable, high-quality plumbing work!
Ty was my plumbing technician. He was prompt, very knowledgeable, friendly, time managed, and all around a great plumber. I would recommend him to anyone. The prices were very reasonable and the office staff was very polite and patient. I will definitely call them again for any future plumbing issues.
Excellent experience with Randy! Had to have the house re-piped and for the most part, didn't have water for over a week.After getting quotes from other plumbing companies, I chose BFW, mainly due to the reviews online and in person reviews.Once I made the call, BFW had the work set up quickly and let me know Randy would be the plumber doing the job.Randy gave me clear information, kept me informed of the timeline of completion, (which was really quick considering the scope of the job!), and ensured I had water at the end of the first day...which I wasn't expecting! Randy and his helper, Evan, were professional, courteous, informative and did their best to minimize the mess...which is inevitable when walls have to be opened up but they did great and cut the sheetrock in a way that the pieces could be placed back on, super helpful.The price was fair, reasonable and lower than some other estimates I had obtained.The lower cost definitely didn't mean lower quality, the work done is high quality.If you need honest and clear communication along with quality work and top notch professionalism, Plumbing by BFW is the place to call.Thanks Randy and BFW!
Very fast and professional & respectful. If I could rate my experience a million stars I would. Chris was informative throughout the process, he’s was very knowledgeable on his work. I would absolutely recommend his services to everyone. When he returned he brought the crew and they were all professional as well. I appreciate them for repairing my pipes as quickly as they did.
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