Mr. Plumber by Metzler & Hallam

Cathy Friend on Mr. Plumber by Metzler & Hallam

Scott Steepleton came out and did a plumbing estimate for me. He was very nice, polite, and friendly. Throughout the next few days, I contacted him several times trying to decide on which water softener was best for me. I know he was busy, but he always gave me his time and was patient and helpful. He played a large role in my selecting Mr. Plumber for this job. I would for sure want to work with him again. The install consisted of a new bathroom faucet that I had purchased for a 100 year old sink that I really like and wanted to keep and a new water softener to replace my old worn out Culligan. Steve Bettis and Jacob Stumpf came out about 9AM and got right to work. Both fellows were really nice guys and very friendly. They put down huge tarps throughout the areas they would be walking and were extra careful not to let any of my cats out the door, which sounds silly maybe, but both of those things were important to me. Jacob started with the softener install, which was down a bunch of steps in the basement. That Culligan tank had maybe 300lbs of old yucky salt in it, and he had to break that up, scoop it out into buckets, and carry all that to the truck before he could get that old tank out. Just an awful job, he never complained at all, just got it done and was always smiling and nice. He installed the new EcoWater softener, and the install is just lovely, very clean, well-done, and professional. He worked with Steve to make sure the install was perfect and he left the area spotlessly clean. Very nicely done. Steve showed me how to use the digital programming on it. This softener is really nice, monitors salt storage and usage and knows when regeneration is needed automatically. While Jacob was doing that, Steve tackled the bathroom faucet install, which turned out to be as big a project as the softener. He had to disconnect all the sink lines, then lift that old 30lb sink and vanity up off the iron brackets in back and pull it out for access, because there really isn’t adequate access to the faucet connections up under there unless you’re the size of a squirrel and have X-ray night vision. He lifted that sink out of there, took that old one off, and installed my new faucet and pop-up valve like he had done it a 100 times. I noticed how very careful he was to align everything perfectly and handle the new parts gently, not scratching them all up or messing up the gaskets. He set that sink back in, hooked everything back up, and tested. A small leak. No cussing or acting hateful. Just re-did the process of removing the sink, tightened up what really seemed like the problem, and put it all back together again. Still a leak. There turned out to be an issue with the threads on the faucet nozzle, requiring some teflon tape and a very tight extra turn when installing—this took 2 more sink removals and re-hookups, but Steve never quit and never complained, he just worked it out and never gave up. He and Jacob put some screws in my ancient old vanity to tighten it up for me after all this was done and Steve put new caulk around the sink edges. They left my bathroom spotless. Steve is a real old-time professional, a perfectionist, and he couldn’t have been nicer. My experience with both of these men and their work was simply exceptional, and I will for sure ask for their help in the future. Thank you!

Cezar on Mr. Plumber by Metzler & Hallam

The team that came to install the water softener and the water filtration system at my home today was absolutely fantastic. They were professional, efficient, and very fast, while still doing an excellent job. On top of that, they were extremely friendly and easy to talk to, which made the whole experience even better. Everything was explained clearly, the installation went smoothly, and the place was left clean and organized. I’m very happy with the service and would definitely recommend this team to anyone!

Stephen Ralston on Mr. Plumber by Metzler & Hallam

Received two services today. The first from Chuck to open our kitchen drain. This has had to be repeatly reopened (annually or so).
Chuck got it open and called a technician to scope the drain with a camera.
James arrived and diagnosed the issue. He was also very outgoing and professional. We are scheduled to flush the line of years of buildup that a snake can not fully clear. They both did an excellent job and made the experience as pleasant as possible.
Note did not pay for opening drain as it had not been a year since was done. Price is to flush the grease from the line.

Houston Moran on Mr. Plumber by Metzler & Hallam

Will was our technician. He was a fantastic help, very knowledgeable and explained what he was doing as he went. We shared some personal stories, he was great to talk to. Solved the issue with our broken sink pipe and was gone in no time. Would very highly recommend Will and we intend to use him for any plumbing needs going forward.

Kathleen McGee on Mr. Plumber by Metzler & Hallam

From start to finish, I had an A+ experience with William Mr. Plumber. I was disappointed to learn that the water heater needed to be replaced, but I decided to go ahead and replace the water softener at the same time, as I expect to sell my house in the next few years.
I appreciate the communications and confirmation messages as the appointment was set. The team worked quickly, and when they were finished, I was amazed how much better the utility area looked. I have good reliable hot water again! Thanks, Mr. Plumber!