Allen Service assists Fort Collins homeowners with plumbing repairs, drain and sewer cleaning, water heater service, and water filtration installs. Reviews frequently highlight careful inspections, clear communication, and tidy results.
Local team in Fort Collins, clear explanations of options and pricing, careful workmanship, and availability listed as open 24/7 on Google.
Fort Collins and surrounding Northern Colorado neighborhoods.
Plumbing repairs, drain and sewer cleaning, water heater service and replacement, water filtration installation, kitchen and bath plumbing, and leak and fixture fixes.
Reviews often cite technicians who explain options clearly, avoid high-pressure sales, and keep work areas tidy. Many customers mention prompt responses and knowledgeable diagnosis, including catching underlying issues. Positive notes about office communication are common. A recurring criticism involves appointment rescheduling and delays for certain services.
Surprised at how great the customer service was! Our first tech, Nicholas, did an awesome job, so awesome - that he found a critical issue with our home’s foundation from his own due diligence! He was kind and patient the whole time he was helping me figure out what was best to do with our home’s needs. Mason was our second tech, who came to flush our backed up drain, finally resulting in a whole replacement. During the two days we saw Mason, he was also nothing but helpful, kind and understanding of our situation. Plumbing will always be expensive.. but you can’t always pay someone to be kind to you. These guys deserve a big praise and if you’re lucky, they will be the guys you get to welcome into your home!
Tyler installed a new whole water filtration system in our home. Tyler was amazing. He looked at our entire system, offered many different solutions and price points. Walked through each system and answered all questions. He did not pressure any kind if decision. After choosing the filter that would work best, he scheduled the install. It turned out way better than expected. The plumbing is very clean and orderly. He also took into account our biggest complaint about our current system and added in solutions to prevent that with the new system. I cannot recommend Tyler enough!
Aiden came out for a sewer clean out. He was very professional and did the work we needed in a timely fashion. He is very knowledgeable and we enjoyed having a great conversation. We always are very appreciative of Allen service and they hire great people.
cancelled on me three times. this is a follow up to an earlier review I left where I'd already been rescheduled twice. Client relations reached out to me and gave me a voucher to cover the cost of maintenance. nice perk. however, upon scheduling my tankless water heater to be descaled a third time, the earliest appointment was another 8 days out, making it already a three week endeavor, and putting in for PTO twice to be available for the appointment. The other fun part is that there is one number on their site for the company, but apparently the early scheduler was giving me techs for the Foco area, as the individual scheduling me for my latest attempt for service mentioned, "huh, you're in the denver area,"....no kidding. you ask my address/area code. not sure how that wasn't automatically changing how you book my appointment.That brings us to today, when I get a call AFTER THE TIME WINDOW MY TECH WAS SUPPOSED TO CALL FOR WHEN THEY WOULD BE ONSITE. not before, which is consistent with their brand of customer service. the scheduler mentioned that she has to push my appointment out to the week of march 9th, which will make this a 1 month endeavor to get a simple project done. they also mentioned that three of their techs called out with the flu......I would like to say I'm completely understanding of illnesses.....but amidst the current situation and how it was handled, that's incompetence. Especially when you take the time to mention that you only have 2 techs in the area that are trained to do the service I requested. which kind of tells me that either your schedulers need a bit more training on how to handle these kinds of issues, or more likely, you're making up a story.If you want to wait around, call Allen services. if you want to get your job completed, call someone else. I've now actively lost a day and a half of work/pay trying to utilize their services......at least they have a snazzy website.
We have used Allen for a few years now and always come away with having had excellent service. Response times have been reasonable, the techs have been exceptional in their knowledge, thoroughness and skill and the office personnel are polite and helpful on the phone. Also, we’ve had no hard-sell from them about other services we “should” get—which we find annoying. A gentle suggestion is all that is necessary. Yes, my family and I very much recommend Allen.
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