Mainline Plumbing, AC & Electric Repair

We had a very disappointing experience with this company due to misleading verbal pricing and inconsistent billing. We hired them for a leak detection and repair. We were verbally told that the total repair cost was $5,120.79, and that the leak detection fee would be fully credited toward the repair, leaving a balance that would be split into two equal 50% payments. Based on their word, we proceeded. The first payment matched what we were told. The second and final payment did not — it was $826.70 higher than the agreed-upon amount. When we questioned this, the company later reframed the numbers and claimed part of the charge was a “courtesy credit,” when in reality it was simply half of the original leak detection fee being deducted — not the full credit that was promised. The math did not align with what was explained to us before the work was done. Unfortunately, no written estimate or clear pricing breakdown was provided by the company, and we trusted their verbal explanation, which we now regret. They said one thing and charged another. When we escalated the issue, they ultimately refused to correct the overcharge. Lesson learned: do not rely on verbal estimates from this company. Get everything in writing, because what you’re told upfront may not be what you’re billed in the end.