Roto-Rooter Plumbing & Water Cleanup

On Christmas Day, I had a sewer backup at my house and I was feeling panicked since I had to be some place that day for celebrations. I called Roto-Rooter not knowing if I could have someone come out on such short notice on a holiday. To my pleasant surprise, their dispatcher said they could send someone out In about 40 minutes. In a timely manner, a very nice gentleman named Rick arrived and immediately went to work. Rich was working under some difficult conditions. First of all it was cold, windy, and raining. Second, it was difficult to access the sewer cleanout. It was buried under some dirt and a bush made access challenging. In spite of this, Rich had a pleasant demeanor and when I asked if I could help he said he didn't need it. After an hour of work and some difficulty getting the plumber's snake to go towards the street, he cleared the blockage and the problem was solved. As a result of this experience, I highly recommend Roto-Router and I want to give my highest commendation to Rick for coming out on Christmas Day. I also want to add a commendation for Jose Leon who was a second employee of Roto-Rooter. Jose was called to my home by Rick because Jose had a fiber optic cable with a camera that he used to inspect the condition of my sewer line. He discovered that there were roots growing in the sewer line that had caused the backup and Rick returned to my home to with an additional tool to cut out the protruding roots. These two worked smoothly as a team to do the additional work.

David Dukes was knowledgeable of steps needed to determine causes and possible solutions for problems with 2 toilets. He made effective repairs, had great communication of possible solutions, good use of time, clean up and discussion of future symptoms to monitor for further repairs. Would definitely call again for services Great experience with this service technician. Offered good senior discount making price even more reasonable.

Our facility was vandalized and had no water. Above All Plumbing was on site within just a couple of hours notice, replaced the necessary equipment, and tested and filed the paperwork with the Alameda County Water Department in just a couple more hours, getting us back up and running quickly. The crew was friendly and professional. I have added them to my contacts for future plumbing needs!