Earl’s Plumbing - West Frisco

What an incredible company. I do not even know where to start. First off, just kind and easy to work with staff from the phone to the technicians that came on site. I’m glad we went with Earl’s because they took great care of us. They went above and beyond in replacing our water heater and being patient when making sure everything worked. They have even been following up to ensure that we are all square. A special thank you yo to Luke, Robert, and TJ for all their help this past week. We would recommend this company to anyone in Frisco.

We used their Lubbock location several months ago for a clogged toilet that was backing up into our bathtub. They "ran a camera" and said the line was fine and were able to "clear the clog". Two-three months later, I called them again for the same issue. "Cleared" it, no issues. Two or three months go by again, same issue. At this point, I've begun to suspect the line was not "fine" as we were told. I went with another company. Long story short, our entire sewer line had to be replaced due to corrosion and rust because of age. I asked the plumber then if he felt it could have been caught sooner. He said, possibly, if the original plumber knew how to run a camera and knew what to look for. He also said it was likely the original plumber didn't look carefully enough. Our entire line was cracked with portions completely missing; it's honestly a wonder it didn't leak and cause more damage. The original plumber from Earl's never questioned why there was a solid obstruction in the line. He said it was "just grease and such". Not so the case. Over $6k later and a (repaired) massive hole in our concrete foundation, we have the issue fixed. I will never use Earl's again, primarily because I feel like they could have done more due diligence and prevented us from having to deal with the issue multiple times. I originally left a glowing review, but after this issue, I certainly can't recommend them at all. Clearly, they missed something not once, but twice, in an effort to get done quickly. Maybe if you're hitting something solid and the customer has a repeat issue in the exact same area within a few months, do more digging (literally). Do more investigating. That's what we pay plumbers for. We also have a credit on our account we'd like back out of principle, but since it's less than $10 I don't care to bother with it.

I had a Delta shower cartridge that needed replacing. Attempted myself but stopped before breaking anything. Evan and his assistant were able to remove the cartridge after fighting with it for a little bit. Glad I stopped and called before breaking anything. They were great, answered all my questions and charged the original estimate. I highly recommend them.

Earl’s was so helpful and timely. They were able to schedule me quickly for a water heater issue and even work me in earlier when they had an opening. Their in house financing was so easy to apply for. The technicians were respectful, friendly, and incredibly knowledgeable. All in all a great experience.

I just had to get this icemaker that makes 100 pounds every 24 hours just because… Well why not. COOPER from Earls showed up early and even though I had lost the manual somehow he still got everything right at first try very very nice gentleman highly recommend this place very trustworthy