Reliant Plumbing - Georgetown

AVOID THIS COMPANY!!! I want to give 0 stars but it makes me give 1 minimum I paid a very high fee for an emergency repair. The quality of the work was good, but after taking my credit card #, they asked my husband for payment and he gave them a check. Then they proceeded to also charge my credit card twice TRIPLE charging us. They notified me of the error, and said they would reverse the credit card charges but did not. After over a DOZEN phone calls that were not returned, I finally gave up and contacted my credit card company who was able to reverse the charges. I have never had anything like this happen in my decades of home ownership and I cannot emphasize enough NOT TO DO BUSINESS WITH THIS COMPANY!!!!

We had an emergency plumbing issue with no hot water with relatives coming to visit right before Christmas. Reliant put us on the schedule for the same day and determined that our 20yr old water heater was heavily calcified and needed replacement. Roman arrived in the late afternoon and worked hard for a few hours to uninstall our old unit and install a new 50gallon unit, replacing all the old fixtures and piping. He was detailed and thorough in walking us through the installation steps and even took a quick look at a few minor leaks in our house to make sure we didn't have any quiet money-sucking water leaks. Our hot water is back just in time for our holiday visitors.

They overcharged me for services. They came to check for a gas leak in my house. I thought they would have some expensive intricate way to find my leak, but no, they just used a bike pump and a diaphragm gauge and didn't even find the leak. Barely 2 hours of "work" and they charged me once 750$ then an additional 160$ the next day. For what, I have no clue. I never even received a quote or an invoice, and when I was told someone would call me to discuss pricing, no one ever did. I have tried calling several times, but it always sends me to an AI operator. When I called with a different phone number, I was able to reach an actual person who simply said I would get a call back, which I never did. Please rethink doing business with this company, as they will essentially scam you for your money. I will personally ensure those around me AVOID this company.

This company charged me 150% of the quoted contract price, did not inform me if the overcharge, and now has taken more that 3 weeks to refund the difference (after acknowledging their mistake). It’s nearly impossible to speak to a live person as their answering service is AI driven. No one has halted me back after I have left numerous messages and have provided all the documentation they requested 3 weeks ago. While the actual work they did was fine, their customer service is awful.