Hardline Heating & Plumbing Ltd. provides plumbing and heating service for homes and businesses in Grande Prairie. The office offers around-the-clock contact with efforts to arrange timely visits, including same-day help when possible.
Local availability in Grande Prairie, 24/7 contact options, and technicians noted by customers for timely visits and clear explanations on site. Office staff assist with organizing appointments and follow-ups.
Grande Prairie and surrounding communities.
Plumbing repairs, fixture replacements, drain clearing, leak checks, water line and pipe repairs, and heating-related service calls.
Recent reviews highlight prompt scheduling and same-day help in many cases. Technicians are frequently noted for professionalism, clear explanations, and effective drain and leak repairs. Some customers mention higher hourly rates than competitors. A few reviews cite gaps in follow-up communication after work was completed.
I am not satisfied with Hardline's communication. I contacted them to request basic information about a repair they had already completed, solely so I could document the work for a tenant dispute. Despite multiple attempts, my request was completely ignored and I received no response at all.The issue was not the quality of the repair itself, but the lack of professionalism and follow-up. Clear and timely communication is essential, especially when documentation is requested after service has been provided. Unfortunately, that was not my experience.
These guys do great work, but the thing is other companies who do the same work charge around 120 to 135 an hour for their labour these guys charge 160 which I think is a bit outrageous but you can’t argue with their results. they do awesome work.
Matt and his helper helped clear a bad clog in our kitchen drain today. They were great! Jenn who answered the phone and set up the appointment was also great and super friendly and helpful!
Tim came and fixed the issue the same day I called. He was very professional and fast. He also answered my questions I had for another project I want to do in the future. He was ready to complete the job, but he found out he was already booked for another emergency call. I would highly recommend Tim at Hardline Heating & Plumbing.
I recently had a leak that needed repair, in calling Hardline Heating & Plumbing I got an appointment booked as soon as possible, to which I cancelled only due to a sooner availability elsewhere however the plumber called the day of my originally scheduled appointment and during a chat about the leak he was very kind and helpful in looking it over quickly to ensure all was good when I had a concern. It was very unexpected but appreciated greatly, they really go above and beyond and I am grateful for their service! Highly recommend!
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