Douglas Orr Plumbing, Inc.

Douglas Orr Plumbing scheduled next day service call for a plumber to change out my kitchen faucet. The plumber, Vernon Hill, arrived during the time window and completed the work in less than an hour. The customer service scheduler and the plumber were personable and professional. I recommend Douglas Orr plumbing.

We scheduled a repair for our water heater. They came and flushed it out and then replaced a piece that was apparently broken. In the middle of it he said he needed a new tool at harbor freight and would be back. He was gone for one hour and was told I would not be charged for that time. I reviewed and signed the bill and the hour he was gone was removed from the invoice. I agreed to $577 (a rip off as is). The next day the credit card charge came in including the hour he was gone $747 (an extra $170). I provided video proof that he was gone and that he stayed in my driveway before and after the service to rack up the time on the gps meter. I sent it to the company and they only agreed to refund me half of the amount ($85). On top of all that, they did not fix the water heater and the part they installed was faulty. I had to hire another plumber to correct this issue since I was told they would charge me again to fix it. At this point I had no faith they would do it properly or charge me the correct amount. So to simply have a water heater flushed and a faulty part installed they charged me $662 ($747 credit card charge -$85 partial refund). They were extremely rude and operate as a scam. Beware you will be charged $170/hour even if the service you hired for should be a quick job they will drag it out to charge you more. If I could give 0 stars I would. Choose anyone else!!