Pipe Masters LLC

Pipe Masters is a 10/10. Their communication is immediate and attentive, they return calls promptly. They are ready for last minute emergencies. They are all personable and professional. This is the best plumbing company I have dealt with on the Island and will continue using them exclusively.

After a two-month renovation left debris in our drainage pipe, we had repeated backflow issues. Company X came several times to snake the lines, but the problem kept returning. Frustrated, we called Pipe Masters. They arrived the next day and fixed everything in under two hours—snaking, using a camera, and flushing the system thoroughly. They also identified the real issue: a rusted 60-year-old main pipe with float pieces of rust and jagged edges that catches debris going down to the main. We decided to remediate the pipes with them. This company runs a smooth operation. Appointments are confirmed by email, technicians arrive on time, and questions are handled right away. They may not be the cheapest, but their professionalism, skill, and efficiency are worth every dollar. Thank you, Pipe Masters, for a job well done!

Bernard from Pipe Masters exceeded all expectations! He conducted an incredibly thorough inspection of the plumbing in our home, meticulously addressing every detail with expertise and care. His professionalism, knowledge, and attention to detail were truly impressive. Bernard took the time to explain his findings clearly, ensuring we understood the issues and potential solutions. I deeply appreciate his dedication and the time he invested in the inspection. If you're looking for reliable, top-notch plumbing services, I highly recommend Pipe Masters. Thank you, Bernard, for your outstanding work!

Originally I wanted to do a renovation in my apartment but that proved a bit expensive and I required a permit to have a tub to shower conversion. I opted to have my shower/tub repaired from damaged caused by me doing a DIY repair. The tub spout diverter had not been working properly thus I attempted to remove it. Apparently the pipe had corroded enough that a slight counter-clock wise twist caused it to break away from the wall. I contacted Pipe Master and they attempted to squeeze me into their busy schedule. That didn't work out at first, but we managed to find a date for the repair. Props to Pipe Master for giving me text alerts on when they dispatched the plumber. They also gave me a live status update on the plumber's progress to my home. Once the plumbers arrived at my home, they went straight to work. I had no issues with them doing their work. Heck, I had more issues with management turning on/off the water. Their plumbers did work within the specified time given to me by Pipe Masters. In addition, they did 1st time quality work. They did a great job changing out the shower valve and putting in new pipe for the tub spout. There were no leaks when the manager brought the water back online. Not much else to say. I appreciate their rep Irvin for helping me schedule my repair, help me with my quote, do my payment, and answered any questions I had. I will hire this company again whenever I have another plumbing issue.

Cast iron sewer line was deteriorated on our 50-year old slab-on-grade house. Line kept on clogging every few months. After scoping the line with a camera, found that some of the connecting joints deteriorated so badly that the clamps connecting the joints collapse into the pipe. Pipe Masters developed a couple of repair options and the one we selected was a combination of: (1) using a fiberglass epoxy sleeve in the main line for about 25'; (2) epoxy coating the 2-1/2" branch lines (bathrooms); and (3) installing a new 4" ABS pipe on the outside of the house. Since the mainline traversed through the middle of the house, a pit had to be dug in the slab in one room to uncover the collapsed area, and a trench had to be dug to the outside wall for the new ABS line connection. After uncovering a section of the pipe, found that the bottom of the mainline was deteriorated so badly that the bottom of the pipe actually rotted out completely. Work took approximately 7-days, and we were totally satisfied with the work performed by Pipe Masters. Great communications regarding when workers would be on site, and workers were diligent and very professional.