Ron's Irving Plumbing

Ron's Irving Plumbing has served us for more than a decade. We're pleased with their knowledge and service. Most recently we called to fix several sink stoppers. Within about an hour Jose arrived, analyzed the problems, searched for the right stoppers, and they all work fine. Several years ago Wayne helped us with an electric issue, and we were pleased.

I would leave a negative star if I could. They sent a tech out to look at a sink issue. Tech said someone would call to schedule service. Two weeks go by. No callback. Called them again. Said someone would call this morning and be out today. They called and said a technician called out and they once again would have to reschedule. DO NOT call this plumber! Unreliable, unresponsive, and poor customer service!

I just want to say in the past we had zero issues w Ron's plumbing. However, recently I called them since I needed a pipe replaced. I did not hesitate because my dad also used them for many years. A plumber shows up and tells me that he will have to come back the next day because they need 2 plumbers to enter a pier and beam house. I agreed and the next day was told he called in sick and would have to cancel. This carries over the weekend then was told for sure the plumber would be there on Monday. Was a no show and did not bother to even call me to let me know and as far as I knew they were on the way. I did receive a call later that day from Buddy ( I believed he said this was his name ) SO he apologizes for the lack of communication and dropping the ball and assures me that if I continue as a customer he will make sure I get a price break. I agreed and they did show up the next day. While the work was being performed I wanted to find out how much they would be discounting the work for all the no shows etc. I was told 400 which I felt was fair and likely was the discounted price. However, once the work was completed I was presented with a bill for 750 and when I questioned one of the plumbers why he said 400 but billed 750 he said honestly he wasn't sure why I was quoted 400 and over billed 750.( since he also heard this conversation) I did call the company today because I had another plumbing issue and questioned why I was charged so much and it did not seem to go anywhere and so I called another plumber to take care of future plumbing needs.