Local plumber in Killeen providing weekday service for routine repairs and replacements. Phone scheduling only.
Local presence in Killeen, straightforward scheduling by phone, and experience with both repairs and replacements. Several reviewers mention same-day or next-day visits and clear on-site explanations.
Killeen and nearby Bell County communities during regular business hours.
Typical services include leak and pipe repair, toilet and faucet replacement, drain clearing, garbage disposal swaps, and water heater troubleshooting or replacement.
Recent feedback shows a blend of positive and negative experiences. Many customers praise quick scheduling, clear diagnostics, and successful water heater and fixture repairs. Others report frustrations with phone communication and billing changes. Workmanship on-site is often described as efficient, but office interactions can vary.
The technician was very friendly and knowledgeable. He completed the task in a timely manner. Unfortunately the office secretary was not very professional or polite in communication. I was given a quote from a person who was not there, that l was prepared to pay. When I called to pay | was given a higher quote. When I went in to pay to avoid the $8.90 for paying by phone fee. Which I informed her that I would go pay in person. I was still charged the fee. I ended up paying $20 more than what I was quoted. It wasn't so much about the fee as it was about how she approached the situation and miscommunication in different prices. I did express my disappointment with her business. She was dismissive and just took the payment. I would not go back.
Worst experience ever. They broke the toilet, caused a leak and failed to respond to an emergency. The owner called 3 months later to try to collect the payment for the "service" and prove their point. See the photos of the "work" and avoid at all costs.
I previously worked with Alsop Plumbing Company and this company came out quickly gave me pricing up front and was very clear and precise about what I needed. I would recommend this company Richard took my call, and Billy came out to perform the services I required the same day I called. The labor fee was affordable and I opted to utilize Alsop’s parts for service instead of the parts that I purchased from Lowes. The parts I purchased from Lowes were not genuine parts therefore, I decided to go with genuine parts that would not wear out in 6-12 months. Thank you for coming out quickly for service, being professional and completing the job within the first hour. I will continue working with your business in the future if needed.
Joe came and checked out my hot water heater. It turned out the unit was in such bad shape that the wiring had burned and burned some of the insulation in the tank. He unplugged the heater. I knew the heater needed to be replaced, but did not realize it was also a fire hazard. Joe came the next day to replace the system. He explained everything to me. I felt comfortable with him in my house and confident in his work. The office staff is outstanding. Norma came in to work early to set up me up with a new heater. She juggled a very busy schedule to make everything work. This is a company that goes above and beyond. I am new to Texas and Alsop will be my go to company for plumbing. I highly recommend them.
Extremely professional & courteous service from this company. We had an issue with our water heater running out of hot water quickly. Another company told us that they couldn't repair it & that we needed to replace the whole system. I decided to get a second opinion & called Alsop Plumbing. An Alsop technician came to take a look at it, did an inspection & notified us that it could be repaired. He promptly repaired the system & got it to provide hot water once again. More than thankful for Alsop saving me $2000 for a new water heater. I highly recommend their services.
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