Local plumbing company in Killeen known for timely scheduling, clear communication, and efficient repairs without high-pressure sales tactics.
- Timely scheduling with text confirmations and on-the-way alerts- Courteous technicians who explain options and avoid pushy add-ons- Consistent workmanship noted by repeat customers- Up-front discussion of challenges and costs
Killeen and surrounding Central Texas neighborhoods; call for current coverage.
Plumbing diagnosis and repair, water leak repair, fixture replacement, water heater connections and supply lines, valve replacements, drain clearing, and general maintenance for homes and small businesses.
Reviews frequently highlight punctual arrivals, clear communication, and courteous service. Many customers note efficient repairs and that technicians do not push unnecessary products. Several comments mention straightforward explanations of work and pricing, though one review raised concern about an hourly minimum and card surcharge. Overall sentiment trends positive with repeated praise for professionalism and responsiveness.
Zachery arrived on time. Fixed the issue quickly, and most importantly, thoroughly. Replaced both, old copper hoses to the water heater, with SS hoses. He was courteous and didnt BS or try to upsell anything. Recommended from a friend. Will use them, if needed, again.
The technician arrived on time and replaced two valves for the washing machine and one valve to the house. I was quoted $250 per hour plus parts. The work took approximately 45 minutes, not a full hour, yet I was still charged the full hourly rate.The total bill was $482.00, broken down as follows:$250 labor$207 for three valves, two 90-degree elbows, and approximately two feet of PVC$25 card payment surchargeThis pricing is excessive and unreasonable, particularly for common plumbing parts. Expectations for this level of pricing were not clearly set upfront. Additionally, the technician stated that he “had to overcharge for parts,” which strongly suggests intentional markup beyond fair pricing.Overall, the lack of transparency, inflated parts cost, and full-hour labor charge for less than an hour of work make this service feel misleading and overpriced. I would not have agreed to the work had these costs been clearly communicated beforehand. I would not recommend using there services
ExtremeWater leak since Nov 20,I was out of state so had city turn water off Returned home Sat ,Prince Plumbing was contacted on Sun,repairs made early a.m. Monday.This is the 2nd Plumbing repair I have had with this Company,thet are always PROFESSIONAL,COURTEOUS,AND GET THE JOB DONE QUICKLY AND PROFESSIONALLY !! I RECOMMEND THIS COMPANY AND WILL CONTINUE TO REACH OUT TO THEM FOR ALL MY PLUMBING NEEDS
We have worked with Prince Plumbing for several years now. They are consistently professional, timely, and communicate clearly. They do quality work and are up-front about any challenges or costs. They don't push unnecessary products or work and never use high-pressure upselling. Regardless of who comes out, I have never felt like I was being talked down to (which happens surprisingly often men come to do work at my house and they have to deal with me instead of my husband). I highly recommend them.
Prince plumbing answered the phone right away and they were able to set us up with a same day or next day appointment. The lady who answered the phone was super polite and professional. We then got a text to confirm our appointment and another text when they were on their way. The team who did the work were polite, fast, and efficient. Pricing was good. Will recommend them always.
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