Plumber Duck Inc.

I rarely give five stars, but holy cow does Charles and Plumber Duck deserve it! They are super-quick to reply to contact requests, before *and* after the service was performed. The entire PD team thoroughly explained our problem, the planned repair, and continued to diagnose additional problems. When the "additional problem" looked like a complete main water line replacement, rather than just quoting us $$$$$, Charles kept troubleshooting and determined that it was really a hidden $0.50 problem on the city side of the water line. Plumber Duck *really* cares about their customers!!

Here is my concern. The technician arrived promptly, inspected the boiler, and provided a very detailed assessment in a short amount of time. We received approval to have a brand-new boiler installed, but this is where things took a turn. I requested a detailed summary of all out-of-pocket charges, and that information was never provided. The repair was initially scheduled for a Monday, but the technician called out. The appointment was rescheduled for the following day, and a new technician was sent. Unfortunately, the new technician suggested there may have been tampering because the original technician had not entered any notes into the system. Once everything was cleared up, the boiler was installed properly the following day. However, due to the unexpected delays and lack of clarity regarding charges, I cannot give this company a positive review.

Great customer service, don't force their tech to come out to give you a proper and accurate quote. Was quick, very polite, and great pricing. Charged less than other for the same job and wasn't requiring them to visit the home for an estimate. Most places charge 80+ just to pull up and quote you (what they can easily do over the phone). 10/10 service and company. Greatly recommend.