Loyalty Plumbing & Air

Loyalty Plumbing has some terrific plumbers on their crew! They were courteous, respectful of property & explained what they found, what their proposed solutions would do to eliminate the problem with a cost spread sheet. It was a detailed list & cost of parts as well as a labor breakdown with hours & projected costs. I found they answered all my questions as we reviewed this together. The estimate was exactly the job cost. I highly recommend Loyalty Plumbing

The young man Adam that was sent out here is a five star representative in every way. You guys better be good to him, because me and about 7 million other business owners in the United States are looking for people just like Adam. Respectful. Knowledgeable. Cared about his work. Returned after he drove away just to come back and check something else. Paid and gone and still returned to make sure his work was 110%. Since he left it’s worked perfectly on top of the good service. Credit where credit is due.

I called Loyalty Plumbing late at night (around 9–10 PM) and the woman who answered was upbeat, helpful, and reassuring. That made a stressful situation feel much easier to handle. Trey, the technician who came out, was genuine, personable, and took the time to educate me while thoroughly diagnosing the issue. I never felt pressured or upsold. They provided an estimate, returned the next day, and completed the repair quickly. The work looks well done, clean, and professional. The technicians were communicative and respectful of my home. Overall, a great experience from start to finish. I’ll definitely be using Loyalty Plumbing again.

Loyalty Plumbing absolutely exceeded my expectations. They were referred by my Home Warranty Company, and within two hours of me filing a claim, they called me and set an appointment for the very next day. The communication leading up to the appointment was constant and very much appreciated. About 30 minutes prior to the appointment I received a text letting me know the technician was on his way. They gave me his name and even sent a picture. Within minutes of the text I also received a call from him. When the technician, Justin, arrived, he was pleasant, personable and professional. He resolved my issue with the garbage disposal quickly and efficiently. He was a very nice young man and shared with me that they were a family owned business. You could tell he took great pride in that?? I highly recommend this company for any plumbing needs and will certainly use them again if need be.

I initially contacted Loyalty to secure an apparent past water pipe "leak" as part of a purchase inspection. Long story short, I recalled Loyalty after a check valve failed and then again when the gas company determined my water heater was improperly vented. Eventually we had to replace the water heater with a properly vented one. Their quality of workmanship, the dedication to resolving the issue, and the commitment to completing the job were above and beyond my expectations. I could not have been more satisfied. I have since requested Loyalty to install a Hague water softening system with filter and reverse osmosis filter for drinking water. Again, the product and quality of workmanship for installation was outstanding. Our water tastes great, ice cubes are crystal clear and the soft water is fantastic. Marlon, Jared, and Nick are professionals in every way. What I like best is that they give me confidence that things are done right with the best appliances for my need. I just renewed my club membership for another year knowing that all my plumbing needs will be attended promptly and correctly.