Comfort Masters Plumbing Heating and Air Conditioning

Comfort Masters has saved our bacon more times than I can count, and today was no exception. Our water heater was actively leaking and getting worse by the hour. Our home warranty company had assigned us to their only network provider in Lubbock, who couldn't come until Monday. Facing a worsening leak threatening our furnace and surrounding cabinetry on a Friday afternoon, I called Comfort Masters as a last resort. Despite being fully booked, they fit us in. A technician called at 2:46 PM to say he was 7 minutes away. He arrived, immediately diagnosed the problem, went and picked up a new water heater, and had everything fully installed and heating water by 4:45 PM. On a Friday. When they were already booked solid. This is not the first time Comfort Masters has come through for us when we needed them most. Time and time again they show up with a smile, friendly faces, and the kind of knowledgeable, professional service that is genuinely hard to find. Their technicians clearly know their craft and take pride in their work. If you're in Lubbock and need HVAC or plumbing work done right, by people who actually care about their customers, look no further. Comfort Masters is the real deal. We are customers for life. Thank you guys — you have no idea how much we appreciate you! ??

Comfort Masters are my people. They have replaced water heaters, HVAC systems, fixed leaks, added new shower and sink fixtures, installed a toilet and double-checked installation of a dishwasher that someone else installed. I have never been disappointed with the service or the price. They are always professional and I would definitely recommend them.

Outstanding service from the first call to Comfort Masters, to the successfully completed heating and plumbing issues!! Darius Ware, the HVAC Technician, was very polite and knowledgeable. He walked me through the process of what the issue was and how he fixed it in a very understandable manner. Very professional and friendly. Tannin Logsdon, the Plumbing Technician, was also so polite and knowledgeable. He kept me informed about what he was doing. He was also very friendly and professional. Comfort Masters will be my go to from now on for any plumbing, air conditioning, or heating repair needs. So very thankful to have found them!!!!!

Your technician Ron was very polite, thorough, professional, and provided all the information I needed to be comfortable with the installation of the emergency generator natural gas pressure regulator installed. When I later expressed concern about smelling natural gas too often, he immediately scheduled another visit to check it out and discovered a leak in a connector previously installed over 4 years ago. He returned to replace the connector, and at NO charge for the additional work. I am always very satisfied with all of Comfort Master's work at my residence.

Comfort Masters just got a new loyal customer! The entire experience was top notch… Sammie was so friendly and professional and most importantly… honest! I felt like my well-being mattered and there was no hard sell like some of the “other folks” in town. Just figured out what I needed, explained it to me in language I could understand, and answered all my questions with the patience of a saint. Outstanding service!!