Mansfield Plumbing, Electric, Heating & Air

Highly disappointed and ABSOLUTELY DO NOT recommend. We had an appointment originally on 2/18 and got a text that our appointment was confirmed the week prior. Due to a system upgrade our appointment was never transferred to the new system and we were not told this until almost 5:00PM on 2/18. We rescheduled and another tech came out on Wednesday. They proceeded to tell us that this was “just how the coil/vent was supposed to be”, tried to upsell on a subscription service and then proceeded to tell us they didn’t have the part needed to fix our other issue despite knowing from the previous inspections what was needed. We call another company who came out SAME DAY told us yes, this is BROKEN and needs to be fixed and they did it at almost half the cost. We called the office immediately to cancel the appointment we had with Mansfield as trust was completely lost and they called again today to let us know they were on the way. We had to tell them again that their services were not needed, so it also seems like there are opportunities to improve internal communications.

During the snow storm, I called up Mansfield Plumbing because I noticed a leak and wanted to rule out a bursted pipe. The lady on the phone, couldn’t quote me a service price, instructed the technician would give one instead. Personally, it would have been nice to know if they were going to dispatch “JDR restoration” without our knowledge. Restoration guy Maverick shows up and runs up a $750 bill, plus a $320 hole they cut in my wall (Troy wanted $700+ to “investigate), all for my insurance company to send additional REAL plumbers and notify us there wasn’t even a real cause other than wear and tear of caulking. RUN far away from either company unless you have $1000+ to blow because both Mansfield Plumbing and JDR restoration charge regular working folks home insurance rates you can’t afford. WORST NIGHTMARE EVER!

Rico and his helper (I don't recall his name) were both fantastic. I needed a new 220V line run in my shop for a 2-post lift. I didn't plan ahead very well to schedule the work in advance, but despite this Mansfield Plumbing sent Rico's team out the same day. They were able to estimate and get the work done all in one day to get me up an running.