One Drop Plumbing Ltd

Customer service is HUGELY important to me, and these guys are top notch. I had a loud sound in my house that I assumed was our water pump, the main office guy was so kind and patient while I described the issue (I had no idea what I was talking about), and sent someone to check out the issue. Later that day, John (and another guy whose name I did not get) showed up, went into my crawl space (sorry guys) and found the source of the noise. It was our HVAC, and not a plumbing issue. Whoops. John referred me to someone he knew as a lead to investigate hiring, sending me the video he took of the issue to send to prospective HVAC guys. They didn’t even charge me- which is a huge relief. But please, be more sure than I was before calling them out. I am still mortified that I wasted their time. ?? I work in customer service management and can tell these guys are total pros. Will 100% use them for any actual plumbing issues we face in the future, and will recommend to everyone we know.

The team at One Drop Plumbing is amazing. We’ve used them multiple times for our business, and every experience has been excellent. Their communication is clear and timely, affordable prices, they show up when they say they will, and the quality of their work is consistently high. They’re professional, efficient, and take the time to explain things clearly so the issue is identified properly. It’s refreshing to work with a company that’s this reliable. We’re now repeat customers and would confidently recommend them to anyone looking for trustworthy plumbing services.

I had a clogged kitchen sink. One Drop provided a very reasonable quote. Dan showed up right on time; he was very respectful of the space and tried to make as less of a mess as possible -- which is hard sometimes due to the nature of the work. He explained the situation clearly and worked diligently to solve the problem, at least for now. And cleaned up after. Overall, was a good experience with One Drop Plumbing.