Garden City Plumbing & Heating, Inc provides HVAC and plumbing service from its Missoula, Montana location with weekday scheduling and prompt coordination from the office. Technicians are noted for clear explanations and efficient diagnostics.
Local shop with established presence in Missoula, Montana. Office staff helps coordinate quick scheduling and updates. Technicians are described as courteous and efficient, with explanations provided during service. Transparent appointment windows and day-of communication aim to minimize downtime.
Missoula, Montana and nearby communities. Call to confirm service to your location.
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Heating and cooling repairs and maintenance; furnace and AC diagnostics; plumbing leak detection and repair; drain clearing for sinks and fixtures; fixture replacements; water supply troubleshooting; general HVAC and plumbing service calls.
Customer feedback highlights quick scheduling, friendly office communication, and technicians who arrive on time and complete work efficiently. Many note clear explanations and effective fixes on the first visit. A recurring concern in a minority of reviews is pricing clarity, including separate dispatch fees. Overall ratings trend positive with praise for responsiveness and professionalism.
Friendly people, way overpriced plumbing service.This was work in a rental. A bathroom sink clogged with hair needed to be snaked. I ok'd $225 for the work, which seemed high to me, but I was in a bind. The work took 15 minutes. Then, the plumber told me the $95 dispatch fee would be added to that amount. I was stunned. For most companies, the dispatch fee becomes part of the service cost if you go ahead and choose to have the work done. $320 for 15 minutes onsite? The property was only about 15 minutes away from Garden City's headquarters! Oh, well, the plumber applied a coupon that dropped the bill by $25. So $295 for a 15-minute job snaking a sink.I've regularly used Garden City, but I won't use them again.UPDATE: Given Garden City's reply and their invitation to talk, I sent an email to the company saying I'd be glad to receive their phone call, noting that they have my number on file. Probably I put it in the email, too. I can't recall because that was more than 10 days ago. No one has called. I think that lack of contact speaks to the sincerity of the reply posted to this review.
Excellent. Great service from initial phone call to taking care of my problems. Matt was friendly, knowledgeable and patient with all my questions. I would definitely recommend them to anyone.Again, excellent. This is the second time in 3weeks I have used them. They scheduled me on short notice and the office was so friendly. Alex was professional and completed the work efficiently. Thank you all.
Garden City had a a plumber scheduled within minutes of my call and he was at my elderly parents house in 2 hours. The promptness saved my 95 yr old folks from waiting through the weekend without water and paying after-hours higher rates. The job was done fast and correctly. Good Job wayne and garden city. Your response time , price and quality beat the several other companies that I called.
Excellent. Receptionist was friendly, knowledgeable and polite. Scheduled a water leak for the next day. Repseptionist called early next day and was able to get Matt to my home earlier. He showed up, diagnosed the problem and solved it quickly. Explained everything to me as he worked. Apologies to Matt, he is young and I thought more experience, age, would be needed to sleuth out the problem. Nope, I was very wrong! Garden City is lucky to have this guy on their team and so was I. Thank you.
Alex was on time, quick and efficient and very pleasant to deal with. The whole Garden City experience was the same - quick callbacks, efficient scheduling and very pleasant to deal with and fair pricing. We definitely will be using them in the future for all our plumbing needs.
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