Hellgate Plumbing, Heating, And Cooling

Honestly, consistently impressed with Hellgate Plumbing. Always able to book immediate appointments, they're super responsive, and let you know who your tech will be ahead of time. Henry fixed my broken garbage disposal and knocked out another random problem while he was here, and was super friendly and considerate of my home. I'll send my friends here, for sure. If you've got a home in their area, seriously consider their membership club, it's saved me a few times, completely worth it.

Our technician, Sinjun, was very thorough in inspecting our AC system. He took the time afterwards to go over his findings and suggestions on repairs to keep it running great. We really appreciate the "no pressure" approach. He left us with valuable information and we will certainly use them for our heating/AC/plumbing needs in the future.

Hellgate replaced our furnace and installed AC in our home. Our older house presented a number of challenges and they worked with us to find the solution that best fit our home and our needs. The installers (Jakob and his team) were professional and efficient and kept us updated every step of the way. We would not hesitate to hire Hellgate again!

The igniter in my furnace went out and I didn’t have the part on hand. It’s a $50 part that literally plugs in and is bolted down by two screws. Maybe a 5-10 minute replacement. So I figured maybe $150-$200 max for the job. It’s my fault for not asking for an estimate, but I didn’t have much of a choice being that it was 60º and below in the house and we have four young kids. Well the igniter stopped functioning the same night they “fixed” it and when I called to ask what my options were, i was basically told it was to book another appointment. So when I asked for a breakdown of the $470 bill, I was told “ummm it includes their knowledge, and tools, and experience and stuff like that”. They couldn’t give an official breakdown of costs. Needless to say, I decided to self diagnose at night when the kids were sleeping. I watched some YouTube videos and poked around the unit. I spent $132 total on new flame rollout switches, a new flame sensor, a new pressure switch, and a new control board. It took me 1-2 hours max to replace everything with brand new parts. It’s up and running with no issues just yet. The house is warm for tonight. No thanks to Hellgate. In the end I am thankful though, I’ve learned some new and very valuable skills apparently. Everybody should fix their own furnaces. They would’ve charged me $1,500+ for the work I did.