Michael Blair
I had a really great experience with Encore Plumbing & Air. When they first came out to give me a quote and perform maintenance on my AC system, they were extremely thorough. They took photos of everything and walked me through the issues they found so I could clearly see what was going on.
I already knew my system was old, but I had no idea it was freezing up and actually causing water damage. They also showed me that some parts had been installed incorrectly by a previous installer, which explained a lot of the problems I had been having.
My HVAC technicians, Ronny and Michael, removed my 34 year old furnace, FAU, and duct system, and installed a whole system to include a new thermostat, outside condenser unit, and a QuietCool whole house fan. Considering how old my system was, it was a big job, but they handled everything professionally and made the whole process easy.
Before starting the work, they asked me what had been discussed with the person who originally gave me the quote to make sure everyone was on the same page. I really appreciated that level of communication. They also asked for my opinion before moving forward with different parts of the installation.
Aza, the plumber, installed the HALO 5 whole-home water filtration system. He was friendly, knowledgeable, and made sure everything was installed properly. He even showed me how the pipes he installed work. He showed me how to bypass the filter in the event of a unforeseen issue that still allowed water to flow to the house.
When the job was finished, the team walked me through the new systems and showed me how everything works. That extra time meant a lot because it helped me understand how to use everything correctly.
The entire crew was respectful of my home, worked hard, and left everything clean. The whole process was well beyond my expectations. If you need HVAC replacement, air conditioning work, or plumbing in the Murrieta area, I would definitely recommend Encore Plumbing & Air.