Heritage Plumbing & Sewer LLC

It's been 8 months since Unity Renovation Network subcontracted our bathroom gut rehab to Heritage Plumbing & Sewer. Right from the start I knew I should have asked them to leave, I knew we would have to take down a portion of our 1st floor ceiling to provide access to the drain assembly for the acrylic tub install, and the gentleman who seemed to be the boss ( he was a larger guy, I only say that because I do not remember his name) stood in the doorway the separates the dining room and kitchen and proclaimed that my dinning room ceiling would have to come down.. the wall that separates the 2 rooms is the wet wall and the tub is above the kitchen. I pointed out that the kitchen ceiling had water damage from the previous owners and that would indicate to me that the bath tub was directly above that water damage. He stood there said it again " the ceiling is coming down" I told him absolutely NOT ! I then emptied out the kitchen cabinets and removed them from the wall and took down the portion of ceiling myself. I did this to avoid further arguments which looking back seems ridiculous ?? They began installing the new copper pipe ( our home is older and had galvanized pipes) I wish I took photos of the absolute hack job they did sweating these pipes together... but it was shit ! Overheated the flux, blackened portions of the pipe and solder was dripping everywhere... then to my surprised they flatten the ends of some scrap pieces of pipe , lodging it in-between the studs and soldered the pipe to it, I questioned if this would hold and he guaranteed it would (it has not, pipes are rattling everytime any water in the house is turned off) why wouldn't they properly strap these pipes down? Well it did not pass inspection, they used the wrong type of union...it could not be a compression union..it had to be soldered ...it claimed that was bull... even I know why you cannot bury a threaded union in an wall cavity that is not accessible!! Then the install of our 1200 acrylic tub... they installed the drain off center !! They told me it was ok, it won't leak its just esthetics !!!!! We spent 1000s on top their American Standard brushed nickle fixtures ... c'mon ....obviously esthetics MATTER !! Then I watched the big guy get inside the tub, thankfully, he protected his knees....that was the only part of the tub he protected ...of course there are small scratches from the parts he did not protect... but hey at least he was comfortable right ? Now the install of the shower fixtures... I labeled every box and placed them neatly on the bed downstairs... they ripped into them like looters just to sweat the mixer valve... surprise they said we lost a rubber gasket that went behind the nipple extrusion for the hand held shower...well turns out they installed it behind the bracket for the hand held shower..note: there are 2 brackets only one rubber gasket .then they say 2 screws are missing for the over flow cover...thank you Temu...I had purchased,in bulk, screws of all sizes and thread pitch and was able to find ones that worked. Now I have Temu screws in my high high brushed nickle fixtures I also questioned how the acrylic tub would be supported..suggesting perhaps a 2x4 ledge for it to rest on, he told be there was no need for that ...well the tub has separated from the bottom of the tiles and every step and/or movement makes squeaks like a wood floor in a 409 yr old house.. I will be tearing a hole in the closets on each side of the bathroom (lucky for me there cloests there) and fill the tub with water...letting it settle and injecting low expanding foam all around and under the tub (thanks to YouTube for showing how to possibly fix crappy installation work) I will hopefully be able to access the pipes and do some proper strapping... all in all a horrible experience and after the plumbing failed the final inspection due to water temp in the shower being to high I decided I would adjust the max temp myself rather than have them back in my home. Very unhappy with these plumbers and Unity Renovation's response to these issues

David and Paul of Heritage Plumbing are very honest, direct and professional. My husband Adam and I have used them for many different projects and we have been satisfied every time. They are licensed, bonded and insured and still offer fair prices. We were lucky to find them for our new to us house.

I can't say enough good things about Heritage Plumbing! Dave and Paul are truly the most informative, affordable, and honest plumbers I've ever had the pleasure of working with. From the moment they arrived, they were professional and took the time to explain the issue in detail. Their pricing was transparent and incredibly reasonable, especially considering the high quality of their work. What really stood out was their honesty – they didn't try to upsell me on unnecessary services. If you're looking for plumbers you can trust, look no further than Dave and Paul at Heritage Plumbing! Thanks again!