Char C.
A few weeks ago we finally called about the noise our furnace was making. We have used PVE before for maintenance and cleaning and had good experiences.
I got a text confirming the appointment, another with Hunter’s name and photo stating he was on the way, and one last one announcing his arrival. I especially like this service because I knew what he looked like ahead of time. And if the photo didn’t match the man, I would not have opened the door.
Hunter diagnosed the issue, discovered that there were no parts to be found for our 40 year old furnace, and he adjusted the blower as best he could to quiet it down until we figured everything out.
We paid a reasonable repair fee and priced out replacing not only our furnace but our central air as well. The repair fee was deducted and we got another discount by doing both together. A detailed estimate was provided, and within a week or so, they were here to do the work. The technicians were polite, very clean, and even put booties on whenever they came inside.
From the initial visit from Hunter, to the visit from the salesman that provided the estimate, Muir Lamontagne, to Hunter again with a team of techs that performed the install, everyone was professional, knowledgeable, and skilled. Their integrated use of technology seems to work flawlessly and made communication easy.
We try to keep our business local whenever possible, because we want to support the people who live and work here. Based on our experiences with PVE, we wholeheartedly recommend them for your HVAC needs. Seriously, we do.