Western Mass Heating, Cooling & Plumbing, Inc.

Our boiler went out during the weekend and our regular boiler service provider refused to come because the receptionist couldn’t find us in their system, and therefore that we weren’t eligible for emergency service. I even gave them my customer number from the most recent invoice, but that was not good enough for them. So we called Western Mass Heating and Cooling. They were fast, courteous, and solved the problem. They now have a new loyal customer. We plan to use them for all of our future needs.

When Superior (formerly Osterman) left us without heat during the recent brutal cold snap, Western Mass Heating stepped up when we needed them most. Superior ignored our multiple desperate calls for help—no callbacks, just endless runaround with out-of-state phone reps. Space heaters couldn't keep up as indoor temperatures dropped to 41°F—we were truly in a bind. At 2 a.m., we finally called Western Mass Heating in desperation. They answered in just two rings with a local rep who said, "We'll be there in 30 minutes." Technician Kevar arrived quickly, worked efficiently, showed real sympathy for our situation, and even followed up later to make sure everything was still okay. We're incredibly grateful and will never use anyone else again. Thank you, Western Mass Heating—you truly saved the day!

Wow, what an amazing company. Jessie helped us out with a Buderus system that was not working properly. She really knows her stuff! Even though she had just had a 21 hour day, she came and rescued me and my house from what would have become a frozen pipe disaster. I appreciate how she was able to troubleshoot and creatively solve what seems to me to be quite a complicated problem It's refreshing to meet someone with so much knowledge, enthusiasm and kindness. Thank you!