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FeaturedVerifiedPlumbers in Northampton, Massachusetts

Wilson Services, Inc.

Featured in Northampton Today 4.70 (119 reviews)(413) 584-3317

Wilson Services, Inc. is based in Northampton and has served homeowners and light-commercial property owners since 1989. Heating and cooling system installation, upgrades and service are its primary focus. Plumbing is secondary, with small plumbing jobs handled only when the company is already at a property for heating or cooling work.

Business Highlights
  • Wilson Services lists Massachusetts Registered Plumbing Corporation #2885.
  • Wilson Services lists Massachusetts Master Plumber #10839.

Service Area

Amherst, Belchertown, Easthampton, Florence, Hadley, Hatfield, Haydenville, Holyoke, Leeds, Northampton, South Hadley, Southampton, Westhampton and Williamsburg, Massachusetts.

Featured on ProsGrade. Wilson Services, Inc. is one of 6 plumbers ProsGrade lists in Northampton, Massachusetts.

Listing details

7 services listed, including Small plumbing work, Boiler installation and Water heater installation. Open weekdays, closed on weekends. Rated 4.7 from 119 reviews.

  • Verified listing details
  • Service information
  • Customer review signals
  • Photo gallery
  • Public contact information
  • Published local profile

How This Business Compares

How Wilson Services, Inc. compares with the other 5 plumbers on ProsGrade in Northampton, using public Google ratings and review counts.

  • Ranks in the top half of the 6 Northampton plumbers on ProsGrade by Google rating and review volume.
  • Rated 4.7 on Google, at or above the 4.5 average of other Northampton plumbers on ProsGrade.
  • Has more Google reviews (119) than 3 of the 5 other Northampton plumbers on ProsGrade.
  • One of 3 Northampton plumbers on ProsGrade rated 4.7 or higher from at least 10 reviews.

Services Covered

7 services
  • Small plumbing workSmall items during an existing heating or cooling visit
  • Boiler installationMostly hot-water boilers; steam boilers as well
  • Water heater installation
  • Furnace installation
  • Air conditioning installation and service
  • Heat pump installation
  • Home energy auditsBlower-door infiltration analysis and duct-blaster testing

Reviews

What customers say

Customers praise clear explanations of system options and describe the staff as responsive and professional. One customer says a mini-split installation was completed as discussed and on time; another recalls Gary finding and fixing a frozen pipe on a sub-zero Sunday morning.

Customer Reviews

Adam Jaillet

Where do I even start? Called on a Monday during the massive cold snap, at 8:30 in the morning. A human answered after only the 2nd ring, and Coraine was absolutely amazing at walking me through fixing the current issue. Furnace was running strong! Human error on my end several hours later. I call back around 2pm, and explain the issue. They recommended we have a tech take a look. I agreed. They were in my house in less than 40 minutes! Diagnosis was fast, and Jason was super chill about the work that needed to be done. And the work was done incredibly fast, too! In short, 2 different issues in one day, all fixed in under 3hrs effort. I've never had to use any furnaces services since moving out this way, but, I do believe I have found my go-to people.
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Lisa Queenin

Wilson Services installed a new HVAC system (condenser unit and air handlers) and a new boiler for us in 2025. From start to finish, Gary and his team were responsive, professional, and very thorough in their work. We debated whether to replace our existing AC system or change over to a heat pump unit. Gary took the time to explain the various options so that we could make an informed decision. They performed the work as planned and kept us informed along the way. So far so good! I’m sure they will be equally responsive if and when we need service. I’d certainly recommend Wilson Services to anyone seeking a reliable HVAC service.
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Andrea Murphy

I've had a great experience with Wilson Services from the technicians to the folks in the office. Professional, knowledgable, and easy to work with. Gary and his team installed mini-splits for us in 2021. Everything was done as discussed, on time and with no surprises. Wilson services both the mini splits as well as our heating system annually via a service plan. Overall a great service that is easy to schedule and gives me peace of mind. I've recommended Wilson Services to my friends and neighbors and will continue to do so.
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Frequently Asked Questions

How does Wilson Services present heating and cooling replacement options?

It meets with the property owner to discuss their needs, prepares several system options and schedules a follow-up to review the choices and pricing.

Who can receive after-hours service?

Availability is limited to established customers with an ongoing service relationship; people seeking one can qualify by purchasing a Silver or Gold Agreement Plan during business hours.

Can customers book blower-door or duct-blaster tests on their own?

These tests are offered only when Wilson Services is performing extensive HVAC system installations.

Can Wilson Services accept every project in the towns it serves?

Not necessarily; acceptance depends on project scope and location. For travel over 20 minutes, it may quote a fee in advance and credit it toward project costs.