Basin Plumbing

Well after last week’s storm hit I discovered a pipe leading to an outside spickit had ruptured. With my little knowledge I managed to shut the water off and cap off the end. I called basin plumbing and the receptionist was so nice. She got me lined out for a couple days later (mine wasn’t an emergency) and they sent out Tyler and Israel. I wasn’t home but they went and figured out a solution right away. Tyler kept in contact with me while I was at work and made sure I was taken care of and completely aware of all he had done to resolve the issue! I only gave them 5 stars because 10 wasn’t available! From the start to finish, I can honestly testify to their great service. I highly recommend! ????

Had a recommended technician from my home warranty company service my home and install a gas line for an oven in my new home. Later found out the technician they recommended did everything under the table so I was left with an illegal and sketchy install. Immediately found and contacted Basin Plumbing to correct this issue and not only were they kind and accommodating, the corrections were explained professionally and corrected promptly. Allen and his partner treated my home with respect and remained professional through the entire process. In addition the corrections came far under estimated. If you’re looking for excellent and professional services in the Odessa/Midland area Basin is the only choice without debate.

Debated leaving this review or not. Called them because of the google reviews though. This was our first time using this company. Moved into a new house and needed some faucets replaced & (2) new sinks installed. Guy came out and gave us a quote and we agreed, supposed to take 1.5 days. He finished up on day 4 but cracked a showerhead he replaced and said it was a factory defect (it wasn’t, and gave us $50 credit and had to buy another one that my husband installed). He installed a sink faucet with handle pointing towards you not on the side and said that was how it was supposed to be installed. (It’s not). Everything he replaced leaked afterwards and we had to tell him. He didn’t discover the leaks on his own. They charge by the hour and bill was larger than we agreed on and he didn’t do everything he quoted. He wasn’t able to replace the on/off valves like we wanted because according to him they were soldered on and would have to cut in to the wall which we didn’t want to do. Not sure if that was case or not. We were just ready for him to be done. He put some kind of caulk around the new sinks that didn’t match color of sink, tacky a week later, and so messy. I saw him sitting in his van several times one day so not sure if that was the case everyday and how much work he actually got done. Called company when he said he was done and asked for payment and told her all the issues we were having. She was extremely nice and helpful. She sent Alec out a few days later, who fixed everything that wasn’t right. He spent 6 hours fixing things.