Benjamin Franklin Plumbing of Omaha

On 2/23/26 Mr. Andrew Logan delivered salt to put into the water softener. He arrived within the scheduled time frame and delivered the salt. However, Mr. Logan was unable to turn off the flashing red light on the panel and reset the softener. He did try several times and contacted other technicians for additional assistance, but to no avail. I was charged and paid $282.00 for this service, which is excessive. The visit ended with a future appointment scheduled for 2/26/26 with Mr. Avery Heath to correct the situation. I want to note that Mr. Logan was extremely helpful. He was very professional and understood my frustration not only with the non-functional water softener but also the ridiculously high charge for the service. As scheduled, Mr. Avery Heath arrived promptly on 2/26/26 to rectify the issue. He patiently listened to my earlier dissatisfaction with the water softener and the $282.00 charge. I also expressed to Mr. Heath that my experience should in no way reflect poorly on Mr. Logan who provided good customer service. It was my understanding that Mr. Heath has specialized expertise with water softeners which he demonstrated when he proceeded to correct the problem with the equipment. He further provided assistance when he contacted his office and was able to reduce the $282.00 charge to $100.00 which is far more reasonable. Mr. Avery also made a couple of suggestions to help me with the future purchase and delivery of salt for the softener. He is very resourceful. Needless to say, his professionalism, kindness and commitment to great service was so appreciated. Products that McCarthy and Ben Franklin provide are not unique to this area. Heating, air conditioning, and plumbing services are widely available in the Omaha area It's your PEOPLE...like Avery Heath and Andrew Logan...that make the difference and deserve to acknowledged and appreciated!! Thank you, Shari Garner

We had several sewage backups over Christmas, including while we had a house full of company. David Allen arrived quickly due to our emergency situations and fixed each issue, even working with the office to get us the best prices possible. He was knowledgable, sympathetic, and kept us informed. Highly recommend.

I've never lost faith in a company as fast as I did with ole' Benjamin Franklin Plumbing. We had a minor leak coming from the base of one of our toilets. Plumber comes (very nice guy, btw), but he doesn't even take the toilet off the floor to really check to see what's wrong with it. He tells me this -- "Before taking things apart, I wanted to show you the price that my handheld computer is saying.. Which is $549." I almost spit out my coffee right then! Even the plumber thought the price was outrageous, and that was why he stopped to tell me before continuing. I thanked him for informing me and said that we could not afford that price. He totally understood, and then he said, "I will need $80 for coming out here". Oy vey! ...seriously?! I understand a fee, but that's a bit high considering all that they did was enter their guess (actually, they entered what I believed was wrong with it, and they agreed w/ me) into their handheld device, and told me the denomination that popped up. $80 bucks for six minutes of "work", ain't that the life! ....Well, we did have another company come out, and the problem was that we needed a new wax seal. They fixed it, and we paid $200. Zero exaggeration. I'd find multiple quotes before ever finalizing something with Benjamin Franklin. Lastly, I can't wait to read the AI-generated response I get! PS: Ben Franklin was a slave owner.