Roto-Rooter Plumbing & Water Cleanup

We called after dealing with very slow drainage issue for our washing machine. Every drain cycle the water would come up in the hand sink and we sometimes had to scoop the water into the toilet so the sink wouldn't run over. When we called Roto-rooter we were expecting to get an appointment sometime in the next week, but someone was immediately available. Less than 2 hours later a technician arrived. It took several tries with the electric snake to clear the problem. Success! The washer now drains freely. No more running down the stairs to make sure the sink isn't overflowing. Thanks Henry!

We had a soft clog on premise right after getting back from vacation. This caused our washing machine to back up into our sink in the basement and flood part of the basement. We contacted roto rooter and they came out and snaked a line. The person who came out contacted a water mitigation person and they came out to assess the water damage to our carpet and also the dry wall. They found water damage to sections of the dry wall and carpet and helped file an insurance claim for the damage. They set up the water mitigation team that came out and cut out part of the carpet and dry wall and put fans and dehumidifier to dry out what couldn’t be cut out. When they had to put up plastic to separate from what didn’t have water damage they used some metal extension poles and ended up punching a hole in the ceiling of our basement. We were told the mitigation team would be working with our insurance company but that did not happen. We had to wait to get the check from our insurance company and then we had to get the check signed by our bank, the mortgage company and ourselves before we could cash the check. During this time we continuously got harassed about paying the bill even though we told them we were waiting for the insurance company for the check and then the mortgage company to sign the check and send it back. About 2-3 weeks later we are have another issue with what we thought was the same pipe but it was a different pipe. We end up paying over $1,000 to get 2 pipes snaked. During the second time we had a pipe snaked they contacted someone else to come out. The person who came out only talked to us about having to replace the pipe. We could either replace about 15-20ft for $8,900 or 40ft for roughly $20,000. The person who came out was pushy on when we could start replacing the pipes and financing the pipe replacement. After they left the second time I reached out and asked if they hydro blast lines and they said that they do. I asked how much it would cost and I was told they couldn’t tell me over the phone and I would have to schedule an appointment. At this time we had already had to miss work with the water mitigation team coming everyday to check the progress. We were able to contact another company and they came out and hydro blasted the lines and cleaned them out and we haven’t had a single issue since. Having to deal with this issue was stressful enough because it cause our basement to be torn apart. On top of that it seems that company was only focused on making a buck instead of dealing with the actual underlying issue and wanted us to go into $10,000-$20,000 in debt.

My emergency drain issue happened at midnight. Austin came within an hr. Then Bob helped out the next day. Had additional help with my dilemma from Terri, Kyle, Tanner, Ethan & Malik. Mitigation & Cleanup. Was done in a timely manner. Service was superb. All good. Thank you everyone.

Cadyn and Corey were prompt, extremely courteous and meticulous in their work. They explained my options up front, were very efficient, and had that toilet clog removed in minutes. They apologized for not asking ahead of time about using some of my TP to test the toilet once the clog was removed (unnecessary to ask but appreciated) and asked me to test it as well. Amazing I haven't had to use a plumber for such services before but would call RR again. Ask for this crew!

Dual sinks backing up on New Year’s Day. Yay 2026! The dispatcher was super nice & I had mentioned wanting to wait so I didn’t have to pay holiday rates and she said that their rates don’t fluctuate based on the day or the date which is awesome. Cayd showed up in an hour and was able to diagnose and fix things with a quickness. Very friendly & knowledgeable, I told him I don’t know why people talk so much shit about Roto Rooter, I’ve been pretty happy with them. Recommend highly!