Francis Plumbing Heating & Cooling

We recently had a new furnace and hot water tank installed, and the experience was absolutely outstanding from beginning to end. The team — Tony, Joey, and Jeremie — worked seamlessly together and demonstrated a level of professionalism, skill, and efficiency that truly impressed us. It was clear they were experienced and well-coordinated, completing the installation with precision and care while maintaining a positive and respectful attitude throughout the entire process. They arrived on time, worked diligently, and left everything spotless when the job was finished. The installation itself looks clean and expertly done, and the system runs beautifully — quiet, efficient, and powerful. Our home feels more comfortable already, and we have complete confidence in the quality of the work. What stood out most was how smooth and stress-free they made the entire experience. They answered our questions clearly, ensured everything was working perfectly before leaving, and made sure we understood how to operate the new equipment. We couldn’t be happier with the service we received. If you’re looking for a team that delivers top-quality workmanship with professionalism and care, we highly recommend them. Truly a five-star experience!

I have my furnace A/C and water heater covered under the Francis Gold Plan. I had issues with my old furnace sensor last November which a Francis technician serviced. I've been experiencing issues with it again this month and was thinking of calling Francis. Coincidentally, I got a call from Francis for my annual furnace inspection and had it last week. Sanjit did a thorough job testing everything and the result was that two parts definitely needed replacing now and the induction motor was recommended to be replaced soon. The furnace was well into it's 18th winter and I decided not to spend $2,000+ to repair the three parts. Instead, I asked for an appointment to discuss replacement. Shelley came the very same day. She explained my options completely and we also discussed replacing my A/C, also more than 17 years old. I chose a package to replace my furnace as well as to replace my A/C with a heat pump, with several accessories and 10 year parts and labour warranties. Shelley also was able to include a $2,005 discount promotion that wasn't yet in effect for the accessories: Ecobee Premium Thermostat; forced air ventilation cleaning and disinfecting (to do in March); UVC-24 germicidal light as well as a Mac-L Merv 11 Filtration System. Yesterday, I had Francis technicians Ian, Joey and Blair perform the furnace and A/C replacement. They're really nice guys and did a super job. Blair performed the old A/C removal and heat pump installation, braving the cold. The unit is well sited and situated on a new snow stand supported by a flagstone on a fresh gravel base. It's better than I expected actually. Ian and Joey did the old furnace removal and installation of the new furnace, thermostat, filtration system and UVC-24 germicidal light. They exceeded my expectations by reworking the drainage tubing/piping for not just the furnace but, the water heater and humidifier unit too. The work sites were nicely cleaned up when the guys were finished and they reviewed how the thermostat works with me as well as the work done on the furnace. I am extremely pleased with my purchases and the installation! -------------------------------------------------------------------------------------------------- I purchased a new Navian Tankless Water Heater from Francis and had it installed on November 10. The old rental unit was also disconnected and moved to my garage for pick up by the rental company. When I was discussing my water heater options, the Comfort Advisor, Shelley, was very knowledgeable and showed me the expected long term energy costs for both a tank and tankless system. She was also very thorough with her explanations of the work involved for the replacement. The installation was performed by the Appleby brothers. They did a terrific job with the installation and were really nice guys. I especially appreciated the extra care they took to double check that the water pipe and gas line fittings were leak free. The work site was completely cleaned up too. I'm very happy with the whole experience.

Francis Plumbing and Heating installed a furnace, heat pump, and (tank) water heater in our home. The technicians, Ian, Blair, and Joey, were friendly, polite and very professional. They were thorough and tested to make sure everything worked well. They also left the workspace clean and answered all of our questions. I reminded them a couple times to please not take away the previous rental equipment (for separate pick up); and it all ended well. Adam provided the initial estimate and honestly deserves a medal for how helpful and patient he was with us. Big thank you to the entire team!

It was time to get out of renting a hot water tank so had Francis come out to replace it. I was extremely satisfied with the Francis team they were efficient and extremely helpful; they were also cautious, professional and extremely willing to share their knowledge. I realized that I also needed to replace a leaking pipe which they sent a plumber out for who did a great job in explaining the options pros and cons of each and pricing of each option without any pressure to go one way or the other. The entire experience was top notch. Thank you Blair, Ian and Matt for your expertise and care especially during a stressful time of potentially not being able to install the tank due to venting issues in my chimney stack. Your care and understanding went a long way to reduce the stress and ability to make an informed decision.

Just wanted to share my positive feedback about this company they’ve repaired several things in my home including a hot water tank installation. The team is very professional and knowledgeable, everyone I have spoken with has been informative and helpful to a first time homebuyer. Highly recommend this local business.