Genuine Plumbing and Rooter Inc.

The city informed us of abnormal water usage and confirmed it was a service line leak, which the property owner is responsible for repairing. We contacted Genuine Plumbing and Rooter Inc. The plumber inspected the property and stated with certainty that there was a leak present but could not determine the exact location. He referred us to Pegasus Leak Detection for further investigation. Pegasus performed measurements and concluded that no leak was found. After receiving that conclusion, we contacted the plumber again. He suggested modifying the valve system to make future leak detection easier for the referred detection company and estimated the modification cost at $1,205. The following day, another professional inspected the meter area, removed soil, and immediately located and repaired an active service line leak without requiring the suggested modification. Given the sequence of events, including the referral, the detection outcome, and the subsequent repair the next day, we found the situation difficult to reconcile. We are sharing this timeline as factual information so others can understand our experience and evaluate their options carefully.

I recently had an emergency leak under our home, and Genuine Plumbing came out promptly to resolve the issue. This wasn’t their first emergency—reliability like theirs truly speaks for itself. Clinton and the team were easy to work with, explained the problem and the solution clearly, and the total cost was very reasonable.Thank you, Clinton, and the entire team!