New Image Plumbing & Rooter

Exceptional service from New Image Plumbing. We faced a sudden flood at 5:30 PM, and Pierre managed to have everything under control and repaired within the hour. The turnaround time was impressive, and the quality of work was spotless. What truly stood out was his professional guidance; Pierre took the time to clearly explain the situation, identifying what required immediate action and what could wait. Even for an after-hours call-out, his pricing was incredibly fair and transparent. Truly a seamless and stress-free experience during a chaotic situation. Pierre is a true professional.

I'm so glad I found this local company! They were able to come out the same day after I called in a panic since we had no hot water. They replaced an old/dysfunctional water heater with a tankless system the next day. Also noticed some old pipes that were leaking that they repaired. Amazing customer service from the office staff to all of the team- Pierre, Refugio, Pedro and Pedro have all been super nice, trustworthy and do good work. Highly recommend!

The service experience I had with New Image Plumbing was exemplary in every detail. From my initial call to New I mage all the way through to completion and payment, the experience was expert, pleasant, honest, dignified — even friendly and amusing. It goes without saying that the team fixed my problem perfectly and set me up for even better plumbing in my future. I had an emergency plumbing failure, a back-up that was caused by a damaged line to the city. From my initial call to Tina, ON A SUNDAY NIGHT, to my initial assessment with George (about whom I cannot summon enough praise—I consider it an honor to have met him, quite apart from any plumbing problem I may have had). That goes for the rest of his whole staff as well. Hiring New Image was the smartest thing I have ever done for my home maintenance and my real estate investment. The job was a big one, and so was their success in setting it right. I recommend New Image in the highest terms and without a single qualification. A big Thank You, to the whole superb team.

I wish Google would let me give 10 stars for New Image Plumbing & Rooter. I almost never write reviews, but they truly earned this one. We had a sewage backup at our commercial office — easily one of the worst types of surprises — and they were onsite in under 2 hours from my call. That alone was a huge relief. Pierre, the owner, showed up himself. He was incredibly friendly, straightforward, and easy to communicate with. While his technician handled the repair quickly, Pierre walked me through what was happening and provided transparent pricing before every step. They ended up snaking both the main sewage line outside and the bathroom drain pipe. And here’s the part that really stood out: it was late on a Friday, the building janitor was unavailable, and we were left with a mess to clean. Without me even asking, Pierre stayed and helped me mop and clean the two bathrooms and the lobby. No complaints, no rushing — he just genuinely cared about helping us get the space back to normal. I’ve never seen a contractor go that far for a client. A situation that could’ve been incredibly stressful ended up feeling manageable because of how much effort and care he put in. If you want a plumbing team that’s responsive, professional, and sincerely invested in helping their customers, I highly recommend New Image Plumbing & Rooter. Huge thank you to Pierre and the team! You’re officially our go-to plumber from now on!

When my wife and I purchased our new home in February 2024, we knew it would be costly to renovate the home, since nothing had been done to it since it was built. NIP came out, provided a quote, even gave me style options and recommendations for the vision we had. We were worried about cost but NIP helped us from A to Z, not only identifying areas we could adjust to make our budget, but they completed everything way faster than expected. Our contractors couldn't even keep up because NIP was so fast and efficient lol. Our place looks amazing to us and our guest, we've had no issues, no call backs, and have recommended NIC to multiple friends and family since. Everyone has been satisfied. Thank you so much NIC we will for sure call you for any future plumbing request.