Aaron Jacobs
Tiger replaced my water heater in March of 2023. I just started having issues with it not heating water and it was throwing up an error code. I called them and set an appointment to have someone come out and look at it. I thought it would be under warranty but they told me the warranty for this model is 6 years for the tank, 1 year parts and labor. Since my issue was not with the tank itself, it would not be under warranty.
The tech came on time and diagnosed that the issue was likely a faulty control valve. He quoted me about $1400 for parts and labor to replace it.
The price seemed high to me so I called a different company who looked up my model # and advised me the part is still covered under warranty and they had it in stock. I would only have to pay for labor.
Previous to this, I would have given them 3 stars. Their work has been fine and the techs are alway courteous and professional. They seem to be more interested in selling you on their yealry maintenace program than anything else. On that I blame the companies management, not the techs themselves.
Tiger either intentionally misrepresented the warranty terms for my water heater, or just didnt know any better. Either way I'll be taking my business elsewhere. To anyone considering using Tiger, I would recommend you get a second opinion before signing any contracts.