Plumbing Masters

Levi,
Levi was very polite, Friendly, and answered all of our questions. If there were more stars he would have gotten them. We will have some more repairs in another bathroom and when we are ready, We only want Levi. We also refer him and your business to all our neighbors and friends. You have a great and honest person working for your company. We trust him and that's why he is the only one we would like him to do any further repairs.

I want to start off by saying that if you're looking for a plumbing company that offers a clear and upfront price, Plumbing Master's is not it. Our shower handle broke off yesterday; we had expected another plumbing company to come do the job, but that did not go as planned. I was at work and my wife had just gotten home and was worried about our children showering tonight. Being the caring husband that I am, I wanted to ease my wife's worries away. I took it upon myself to google a local plumber and that's where I found Plumber Master's. Long story short my wife agreed to get the job done on her own self will and I do not disagree with her just wanting to fix the issue. The problem here is that when I got home at 5:30pm my wife told me what we were going to be charged. Come to find out the price was going to be close to $700 for just the cartridge to be replaced. After finding this out, I took it upon myself to speak with the plumber that had just arrived from picking up the replacement cartridge (originally arrived at 430p, returned approximately at 545pm with part). After a lot of back and forth with the plumber and me trying to get clarification on why we were being charged this amount, he tried to him justify to me that it includes fees on his experience, gas, mileage (to my location and to pick up parts), for dispatch, insurance and parts. After all this was said and done, I asked him based on his experience how long this job would have taken if he had the part with him and his response was $50 for the part and 10 mins to replace cartridge. I responded that the price wasn't reasonable to me, and I felt a job like this would cost about $300 to $400 based on the information he relayed. He continued trying to justify the reason why I was being charged so much and kept referring back to the cost of the company's expenses. I kept on reiterating to him that I was being worried about the job being done in my home and not the company's; and how it was affecting me and my pocket. I repeated multiple times that we were going to pay the full amount he asked for because my wife agreed, but that I was going to write a review to let others know of this situation in hopes to help someone not make the same mistake. It seems to me this is not the first time this has happened based on his reaction and debating demeanor. In my opinion this was unprofessional debating with a customer and not addressing the customer's concerns. Having experience in customer service when I run into a situation that is out of my control, I reach out to my supervisor for advice on how to handle the situation. My concern here was the lack of clear information regarding the work that was going to be done. I would've liked a break down from cost of parts to labor and other charges to be able to assess and have made a better decision. If my wife would've known ahead of time that she was going to get charged for a $50 part (that took him an hour to get) in a 10-minute job, she possibly would have looked for another company to have serviced our needs. There's a lot of information being left out, but the meat and potatoes of it all is that I feel you're going to get overcharged. So please ask for specific details on exactly what you're getting charged for. I will not be using Plumber Master's services again.

Last Saturday, December 13, 2025 my water heater went out and I found this company online. It had a great star rating, and I'm happy to say they live by this rating. A person by the name of: Levi came to my home in Phoenix, and analyzed the problem. My water heater was leaking water, and told me I would need a new water heater. You always hate it when someone tells you that because your first thought is their trying to get more money out of you, but that wasn't the case here. Levi was willing to let me check with other companies if I felt they had another solution. Anyway, to make a long story short I went with Plumbing Masters and I am so happy I did. It was worth the money of a new water heater, and Levi did a great job of installing it. He stayed late into the night and never once complained considering it was Saturday. He never rushed and always answered my questions that I had as he worked on installing the heater. He was highly professional and aimed to please. It took him about a little over an hour to install the water heater and was now almost 8 o'clock at night. He cleaned up the area around him so nothing was left behind. He was friendly and professional to the very end. I would definitely use this company again for any of my plumbing needs. Thanks Levi again for your great work!

6:18
•U
5G 5
I am extremely satisfied with the service I received from both Chad and Saul this evening. Chad was very professional and knowledgeable. He was happy to help and got the job done quickly and efficiently. I appreciated his skills and good attitude. He is an asset to the company and should be rewarded. Saul was very friendly and personable with a great attitude. He took the time to explain the issue to me, gave me several options, helped me understand the process and discuss the payment- all in a very professional and courteous manner. His service is exceptional and he deserves recognition. Alfredo was the third serviceman who came to help resolve the situation. He explained in great detail all about my issue and even offered to provide books to explain things so I could better understand. He got to work immediately and his work was meticulous and very well done. Altogether, the three of them provided excellent service and I will be contacting plumbing masters for all my future needs. Thank you!