Roger Ross Plumbing & Heating, Inc

Roger Ross Plumbing is truly the gold standard for service in Philadelphia. We needed an urgent overhaul of our home’s gas piping system, and Dan was phenomenal. He is an absolute expert who clearly takes pride in his craft - he was informative, thorough, and took the time to explain exactly how he was securing the manifold and grounding the system to ensure everything was 100% safe and up to code. The office support was just as impressive. Natasha helped coordinate everything in short order, making a stressful situation much easier to manage. If you want professional, transparent, and expert plumbing work, look no further.

Heard great things about the company and called for an estimate, not an emergency but needed an estimate for work to resolve an ongoing issue. Dan the plumber supposed to stop by Friday 12-4 but get a call at 5:30p saying running late. Not a big deal. We reschedule for Saturday 11-1. Get a call at 3p having issues with a radiator. He assures me he will be out first thing Sunday morning. Get the confirmation automatic text from Roger Ross. Sunday goes by no call no show. Blatantly disrespectful and a waste of my time. Will never call them for anything no matter how mundane the issue. I can't trust them to show up when they are supposed to how can I trust them to do the right thing when it comes to working in my house.

I would highly recommend Roger Ross for your plumbing needs. The appointment process was easy and their system was well organized. I have used them for installing a new hot water heater, as well as various faucet and pipe repair needs around the house. The plumbers who showed up were friendly and professional. All the work was done effectively and for fair prices.

We experienced a leak in our water heater. I contacted Roger Ross and they responded within an hour, gave me a very reasonable quote and sent JD out within 2 hrs. Inquired about a thermal tank and they added it on at a discounted rate! The guys were quick and efficient! I’m so thankful for the same day service with fair pricing! Will definitely keep them in the books for future plumbing needs!