Full-service residential plumbing in Plano, Texas with 24/7 availability. Technicians focus on clear explanations, dependable repairs, and clean workmanship for fixtures, drains, leaks, and water heaters.
- Open 24/7 for urgent plumbing needs- Clear communication and up-front options- Experienced technicians familiar with local homes and materials- Service across Plano, Texas and nearby North Dallas communities
Plano, Texas and nearby communities across North Dallas, including Richardson, Allen, McKinney, and Frisco.
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Common services include water heater repair and replacement, leaking pipe and valve repairs, faucet, toilet and fixture installs, drain clearing, garbage disposals, hose bibb/spigot repair, and basic leak detection. Technicians also address shower valve issues, supply line problems, and routine maintenance.
Recent reviews highlight quick scheduling, including same-day help during busy periods, and technicians who explain findings and options clearly. Customers frequently mention courteous, professional service and careful workmanship on fixtures, valves, and water heaters. Several note that jobs were completed efficiently with attention to matching existing finishes and leaving work areas tidy. Pricing and warranty details are typically reviewed on-site before work begins.
This was an emergency outdoor spigot issue in the hard freeze. James was very pleasant and willing to explain things so that I understood. He wound up doing a bit more work than I had originally reported and I was thrilled he could fit the other work in. He was patient with me until all was in working order and promised to come back if anything was even slightly out of whack, especially with the comfort system installation – which it wasn't. I am definitely a happy customer now with my spigot shutting off and practically instant hot water out of my faucets. Pricewise, I would consider them middle-of-the-road and they guarantee their work which is essential.
I’d give more stars if I could. We’ve been customers for more than ten years and they have always been great but this most recent service call was somehow even better. Matthew was conscientious and really listened to what the issue was. He had thoughtful ideas of how to fix the issue, not just “replace parts until something fixes the problem”. Rare these days. Almost as good was the office finding a way to get us a same-day service call the day before the ice storm hit.
Cody at Ben Franklin Plumbing did an excellent job helping us with replacements for our external faucet, and internal toilet and sink. He checked our grey water drainage to get a clearer picture of drainage issues. His hardware recommendations were well researched and opted for the 7-yr warranty on the toilet install. Previously, we accepted a BFP warranted water heater install and had excellent results. Cody said, “You let us do the warranty install, and you will never have to worry about it.” We had a great experience! We highly recommend. —Greg in Garland TX
Mixit valve was leaking 30-40 drips per minute and needed replaced, was probably original with the house built in 1983. Ben showed up and saved my family and I a large water bill as we were about to leave on a trip. He was done within a few hours and was kind enough to match the fixtures on the sink and even though had a new shower nozzle, he kindly installed the older one that is preferred by my family. He was very professional, explained all his work and cleaned up better than he found the work site. Ben is an excellent service provider and I hope he is awarded a holiday bonus for the exceptional work done.
Beware- it turns out that these pipes if not tightened, painted and treated correctly when first installed by a confusing mix of builder and supplier can fail to seal. Thus a call to a plumber is required. Ben Franklin team came highly recommended and Mike explained exactly what i was paying for and why. The work is warrantied and i felt i got good service hence this review.
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