Dirty Plumber Reno

Excellent fast service! Woke up to no hot water. Dirty Plumber was able to rearrange schedules and get me on the schedule same day. The broken gas valve was still under manufacturer warranty so they handled everything with getting the replacement part for us. Highly recommend using them.

Found - great plumber. After a plumber who just disappeared in thin air I found "The Dirty Plumber". Jack who is the owner came over himself on one of the worst snow/ice days of the year. I have had a gas fireplace insert sitting in my fireplace installed wrong. Desiree (sp?) who answered the phone was a delight. When I spoke with Jack he said he could come out in the afternoon between 2-4. He said Desiree would call when he was on his way and she did. He was there by 2:30. He spent his time taking the unit apart and putting it back together and it is finally working. He also gave me an estimate on a garage sink. He was very honest about what it would take, the time, the cost. Last night we enjoyed our first fire. I would call The Dirty Plumber again in a split second.

We recently replaced our water heater with a tankless one and it has been fantastic decision! No more running out of hot water! (With a household of 6 the daily use of the washing machine, bathtubs, and dishwasher had to be carefully timed and even then we sometimes had to use water that wasn’t the appropriate temperature; having hot water on demand has been a lifesaver during this season of raising young children). Dirty Plumber was quick to respond to my husband’s quote request and the company was transparent with pricing. I really feel we got a good value and quality work. After the work was completed, I later saw the business owner volunteering at AWANAS (apparently he’s a regular who volunteers every week with the kids); this gave me further confidence that the owner must be genuine guy who’s speal about how he was able to offer the best price really could be trusted. I *WILL* say that had I been the one looking at quotes (rather than my husband) the name “Dirty Plumber” would not have necessarily deterred me but the ugly cartoon mascot painting on their company truck certainly may have! ?? I would imagine oftentimes women are the ones who arrange their schedule to let the employee in to do the work and the “plumber’s crack”, actively smoking while working, disheveled grumpy looking mascot painted on their van didn’t exactly paint a picture of professionalism, reliability, or safety. THANKFULLY, I felt the owner and employee who arrived to do the work were professional in their interactions, overall appearance, time on task, and attention to detail (the tankless water heater is installed evenly on my garage wall and the insulation on it looks neat and tidy). If you are considering switching to a tankless water heater I highly recommend Dirty Plumber. Their price is great, they are thorough, and the quality work is evident.

Keaton and his coworker were quick to diagnose the cause of a leak in my kitchen sink area. They fixed the leak in about 2 hours (including travel time to pick up a part at a store). They were very polite as was the office administrator I worked with. If I had another plumbing issue I would go with Dirty Plumber again.