The Trenchless Co.

After posting a negative 2 star review for Trenchless Co. for assuming the work was overpriced. Didn't realize the scope of the work that needed be done. Max Greenburg (owner) reached out to me and explained what the job I paid for entailed. Lot more than I realized and why I was charged the amount for the work. After speaking with Max several times today , he came across as an honest owner who truly cares about his customers. Will recommend this company to anyone who needs work done in what they specialize in. 5 stars....

Excellent customer service! If you get Lucy when you call you're guaranteed top notch service. She knows her stuff and outstanding phone skills! I had them add a clean out to my home. Matt came out I actually need new sewer pipes as mine are cast iron.. but Matt was very personable and I explained that I didn't have the money now for new pipes, so he suggested that I add a clean out in my driveway since the house never had one, and that way they would have easy access if a clog was to occur. The price very very affordable. I just bought the home and I wasn't aware of how old the sewer pipes were... The team they sent out (Apolonio/Freilyn) were also fabulous, friendly, and answered all my paranoid questions. They took care of the first part of the dig and remove around a 3x3ish square, and cut the pipe and put in the new pipe for the clean out, and filled the hole with dirt. There was rain in the forecast, so a different team (Rick/Shawn) came back and filled the hole with the concrete and they also answered all my new home owner questions. Both teams were very knowledgeable and personable. From a new homeowner who had called several companies regarding my sewer pipes this was the most super stupendous all around best company I have encountered. I have also worked over 30 years in customer service, and I know most people are quick on the negative, so I wanted to give a really good positive about my whole experience. I will be using them to re-pipe my sewer once I can save up for it. I hope this group of people get the acknowledgement they deserve!

I would give The Trenchless Co. 10 stars if I could! From the first call with Lucy for scheduling to the crew completing the job, the entire experience was outstanding. This was a challenging slab leak that had stumped multiple other plumbers and detection companies, but this team stepped in with confidence and determination. They solved the issue and professionally executed the repair. The workmanship was excellent, communication was great throughout. I’m so grateful for this crew. Thank you to everyone at The Trenchless Co. on Elvas Ave—you’re the best!

While buying our new home, our agent arranged for The Trenchless Co. to inspect the sewer line and clear a blockage that had been found by a previous company. We were told that for just over $1,000 they would jet the line, clear the blockage, and fully clean out the system. This was a challenging job, as two other companies had been unable to even locate the sewer clean-out. The technician from The Trenchless Co. did find it and performed the work professionally—he was knowledgeable, helpful, and respectful throughout the visit. However, after receiving the inspection results and jetting report, we were advised to pay an additional $500 for “more jetting” to clean the remainder of the line. This recommendation came after being told the original $1,000 service would clear and clean the line completely. Being asked for another $500 to finish work we believed was already included felt unreasonable and came across as an unnecessary upsell. The clean-out had already been located and the additional work would have required minimal extra effort, making the added charge seem more like a money grab than a genuine recommendation. Update: Max, the owner of The Trenchless Co., reached out personally and went above and beyond to make things right. He is sending a technician back out to complete the remaining work at no additional cost. Max was extremely professional and transparent, explaining that the crew had gone beyond the original scope of the call but agreeing that the job should have been fully completed—or at the very least, I should have been informed and given options before the technician left. His willingness to take responsibility and ensure the job is done correctly truly stands out. Because of Max’s efforts, I’m now a loyal customer and a big supporter of The Trenchless Co. They’ve shown that they genuinely care about their customers and their community, and I sincerely appreciate the way they handled this situation.

There was a lack in communication. The Documentation signing I had to reach out to the company with a phone call to expedite signing papers and pay them to get my project completed. 2,500.00 dollars to dig a hole find the small leak and cut pipe to replace coupling. The plumber who installed the coupling was conscientious and completed the project in a timely manner matter.