Big City Plumbing, LLC

Called Big City Plumbing after notifications from SAWS about excessive water usage. Chris & James performed a leak detection inside my home. Nothing inside was found. Water meter was still showing "running". Overnight water was flowing front yard down driveway into street. Called; spoke w Rafaela & Alyssa regarding visible leak. James returned to provide a contract to repair. Big City Plumbing took care of the steps w the office staff notifying me of what to expect. Excavation crew was mindful of saving flagstone & where dirt was placed. Chris & James returned to install a new main waterline from meter to house. Excavation crew backfilled & repositioned flagstone. This entire process was well organized w/o any issues. The owner of company came by to check in w me. This process could not have been better! Will definitely use Big City Plumbing if need arises

Big City Plumbing did an excellent job fixing a leak in our yard. They responded quickly, showed up on time, and were very professional throughout the entire process. The repair was done efficiently, and everything was explained clearly. I really appreciate how reliable and responsive their team is. Highly recommend Big City Plumbing if you need fast and professional service.

From my initial contact with Rafaela to schedule service with Gerald Johnson (and his assistant Felix) and even after the service call, I had a very good experience. Gerald was highly recommended by my neighbors who had major work done 2 years - they were very pleased with his “diagnosis” and work completed. Rafaela’s explanation of fees was transparent - she was thorough in requesting I forward images of a situation to share with Gerald in advance of his service call. While here, I asked Gerald to look into another concern I had - he identified a problem with my water softener which is being addressed on a service visit next week. Unlike some of the other companies I’ve called in the past (Jon Wayne), there was no pressure to upsell me. Excellent follow-up by Rafaela confirming an order for a new water softening system and quick installation three days after the initial service call by Gerald. I really appreciate the coordination between the team at Big City Plumbing. I feel like I paid a fair price for the service given by your team. I would not hesitate using or recommending Big City Plumbing in the future.

Plumber was nice and respectful. I was quoted 230$ initially then plumber ended up charging 250 plus 2 couplings 50$ additional. I thought that was steep for 2 couplings 75$ extra unanticipated cost was not in my budget. I,was nervous because I need the certificate sent to SAWS yesterday but Rafaela reassured me it was sent yesterday since I did not have confidence the plumber was going to complete on time. The plumber called me today informing me certificate was sent to SAWS. Kudos to Rafaela for all her help!

The guys were very professional and skilled and found my leak. They worked hard to do the repair since the temps were dropping towards the evening and glue does not adhere at certain cold conditions. I’m grateful the worked diligently and thoroughly to get the job done. I’m always happy with Big City’s plumbing services!