Reliant Plumbing - San Antonio

I have had a horrible experience with Reliant Plumbing. Charged $800 for a PVC pipe replacement to a Ptrap, only for the work to start leaking. I had calls back and forth with the company, was transferred to three different staff members over the course of three weeks. We were overcharged for what was replaced, and for the quality of the work that was done. If you want the whole story read on. Our Ptrap came apart under our kitchen sink, due to the previous owners trying to do a DIY pipe job in our 1974 home. Called Reliant based on their reviews, someone came over, talked with my husband, but wasn't the actual plumber, then the actual plumber came over said everything needed to be re-piped, and it was going to be $800! Since this was a reoccurring problem for us, and having the kitchen flood five times, my husband in frustration agreed. Then after the work is done the plumber proceeds to tell my husband that this is only a temporary fix, and what we really should do is drill into the wall to lower the angle of the pipe...after we had already handed over the credit card. I called to complain, talked with Steven, and he said the plumber must have been mistaken?--After researching the plumber was telling the truth, but the company took our money before we could consider our options. I could not understand how the work that was done was worth $800. Other than replacing the accordion pipe that was originally there, everything looked exactly the same. This job should have cost no more than $500 (on the very high end). And the story continues, I called back after inspecting the work to verify why the bill was so high, since the invoice did not go into detail besides saying it was a re-pipe. I was told I would get a call from management, no reply for a full week. Then a leak starts in one of the pipes they replaced. Called back again, airing my grievances to reception, since I didn't get a call that was promised, and now the $800 work I paid for was leaking. I now get a call from Andrei, told him the whole story, and we agreed that a plumber would be sent to inspect the job between 8am-9am on Wednesday morning, "You will be our first appointment of the day" he said. Come 8:50am Wednesday morning, no one has shown up, nor called or texted. I call Andrei asking if someone is still coming, he says he'll call back...he doesn't, I get a call from reception instead asking if I would still like a technician to come (well ya, I wanted one to come between 8 and 9am as promised, cause I need to go to work). I air my grievances again, and finally just asked for a refund, because I am so displeased with the work and service. Reception says I will get a call from management again. Now a different person calls me, and I air my grievances yet again--how did the work add up to $800, why is it now leaking, why didn't anyone show up? He then proceeds to tell me that the screws just maybe need to be tighten, but also he cannot consider a refund because how does he know that I just didn't "loosen it myself in order to call and ask for a refund"?! That accusation alone is a reason why not to hire them. I told him I still couldn't comprehend the $800 fee, and he said that was a standard price...it is not. At that point I was so frustrated and offended. I said it was my right to ask for a refund, and if it was denied, fine, but I wish to no longer to do business with them (even with their warranty, I feel I had been given such a runaround I refused any further help from them). I'm sure they can care less about any of my complaints cause they got our $800, which was a blow to our budget. Now we are bearing the cost of that bill, without having the problem fully fixed.

I had an outstanding experience with **Reliant Plumbing**, and I can’t say enough good things about **Sam and Conrad**, who came out to give me an estimate on repairing my sewer line. From the moment they arrived, they were professional, personable, and genuinely eager to help. Sam and Conrad took the time to thoroughly explain the issue, walk me through my options, and answer all of my questions without ever making me feel rushed or talked down to. Their knowledge was impressive, and they communicated everything in a clear, honest, and highly informative way, which made a stressful situation feel much more manageable. What truly set them apart was their attitude—both were pleasant, friendly, and clearly cared about providing great customer service. It’s rare to find technicians who combine technical expertise with such a warm, customer-focused approach. If you’re looking for a plumbing company you can trust, **Reliant Plumbing** is it. Sam and Conrad are a fantastic representation of the company, and I would absolutely recommend them to anyone needing plumbing help. An all-around excellent experience!

Update: Update: This response is inaccurate. Jason Oliphant arrived at 8:40 PM (nearly 3 hours late), took a single photo of a gauge on his phone rather than performing a live test on my home, and walked out mid-conversation. Most importantly, I have been refused the written diagnostic three times. I have the text messages from Jason offering 'free memberships' in exchange for deleting these reviews. This is not about 'quality standards'; it is about a lack of transparency and unprofessional conduct. I am now escalating this to the TSBPE and my bank for a chargeback Original: This has been one of the most unprofessional service experiences I have ever had. The initial plumber Forrest barely inspected anything and immediately concluded the leak was from the washer lines. He also claimed he would check the main water line and replace the pressure regulator. This was on Saturday, January twenty fourth. Fast forward to Monday. The repair crew showed up confused, not knowing what they were assigned to do, and they attempted to leave without performing any testing to confirm whether the problem was resolved. They did not show me the equipment that had been replaced or installed. I had to insist that they actually run the washer and test the system, because they expected me to test it after they left, which is absolutely unacceptable. I paid roughly two thousand three hundred dollars and the plumbers did not even bother verifying their own work. When I questioned why nothing was being tested, attitudes shifted and I was met with irritation instead of professionalism. To make matters worse, the technician responsible for testing simply walked out of my house in the middle of the job without saying a word, while water was still running. That level of disregard for the customer’s home and money is alarming. This company lacks accountability, communication, and basic standards of service. I do not recommend them.

Austin & Gabriel did an amazing job with our repairs. They were patient, hardworking, and communicated with us thoroughly during the process. They went above and beyond and also cleaned up afterwards. We highly recommend their services. My husband and I are very pleased with their final work.

Steven and his helper Gabe did an outstanding job on our plumbing repair. They came out to service our toilet, quickly diagnosed the issue, and completely rebuilt the tank by reseating the flush valve and installing all new internal components (fill valve, flapper, and supply line). Their workmanship was meticulous—everything was leveled, sealed properly, and tested multiple times to ensure there were no leaks and that the toilet was flushing with the right pressure. Steven explained what they were doing step by step, used the proper tools instead of taking shortcuts, and left the work area spotless. It’s clear they take pride in their craft. If you need a plumber who is reliable, efficient, and truly knows the ins and outs of plumbing systems, I highly recommend Reliant Plumbing. I wouldn’t hesitate to call them again for any future plumbing needs.