Rooter Solutions Plumbers

My sewer drain was clogged and Sean Taylor with Rooter Solutions pressured me to sign a contract for $22,142.79, based on work taking 3 plumbers, 6 days. I was charged, and paid, the full amount. Work was completed with 3 plumbers in 3 days. Sean said the work needed to be done now because further damage could result if it was not fixed immediately. He said he had over 20 years’ experience and the price, although high, was fair and reasonable Later, another plumber told me the work should not have cost more than $11,000.

This company just attempted to seriously rip me off! I have a very trustworthy plumber that I usually go to for simple fixes but I received a mailer from this company for a $54 clogged drain cleaning. I can’t beat that price so I decided to try them out. The guy showed up and was super respectful and seemingly professional as he proceeded to wrestle with my clogged shower drain with a snake. He constantly commented about all the resistance he was running into in the drain and that he wasn’t sure if it was going to clear out. he said that if it doesn’t clear, they have a procedure where they use some high-pressure machinery that clears everything out and then they go in with a camera to assess what the problem is. Of course this diagnostic procedure only costs $1400?? Our house is built on a concrete slab so once they diagnose this so-called problem who knows how many thousands of dollars they will charge you to fix whatever problem they make up because it would involve ripping up our floor. So at this point, I ask him, while he’s struggling with his snake, looking completely defeated, how much I owe him and he says just the $54. Then I go look at the ad while he pretends to try for a little bit longer and I see if the clog doesn’t drain, I actually don’t have to pay the $54. I point this out to him and he instantly changes his tune and agrees that the policy is that if the clog is not cleared, you don’t have to pay. Moments before he was happy to take my $54. So later the same day I have my plumber friend come over, and he clears the drain literally in less than five minutes!!! He charges me $100 for which I am happy to pay even though it’s a lot of money for such a short visit, but his honesty in this profession is priceless. This company is predatory. They’re trying to get inside your door to fabricate problems that allow them to exploit you for thousands of dollars. There should be laws against this!!! I am sure some of their positive reviews that result in a 4.6 star rating are from actual customers that had a good experience from a simple fix. But I guarantee you a lot of high ratings have to be made up reviews. They absolutely tried to scam me. My shower drains as well as any shower in Santa Barbara County right now, and it took my go to plumber less than five minutes. I actually never write reviews, but I felt obligated to warn people about the predatory practice that this company is conducting. Beware!!

I highly recommend Rooter Solutions. Sean and Miguel were polite, on time, friendly, and professional. I need a MAJOR plumbing problem fixed that required going in through my floor tile and excavating to repair my kitchen sink line. They were able to re-route my line to my laundry room instead of damaging my larger family room area. The work was carefully thought out and precisely executed. I would definitely call them again. Great service! Thank you Rooter Solutions!

Sloppy work. Many no shows when they said they would come and no communication. Drains installed were higher than concrete, said drains adjusted 3x. Field Manager no show several times without letting us know. Overpriced, sloppy work. Cement patch up sloppy! Tacky!
Also, I called the office 3x to reach the general manager but I did not even get a call back. So, stay away from this company.

The team that came to work at our house (Josef, Pablo, Isai and two others that I unfortunately don't remember their names) were very respectful of our house. The crew was here at the time they said they would be. They were all very professional and knowledgeable. Everything was explained so we knew exactly what was going to be done. We will definitely use this company again and have already recommended Rooter Solutions to a neighbor and a relative.
We were very happy with the job that was done and the people doing it. The areas they worked in were left as clean as they found it.