EJ Plumbing & Water Heaters

On Wednesday March 4th, I corresponded via text messages with "Linda at EJ Home Services" and she arranged for a water hammer arrestor estimate to occur at my house in Sunnyvale on Friday, March 6th. She offered me two timeframes, 8-12 or 12-5, and I chose 12-5. Her last text said: "Sounds good... you're all set for Friday in the 12-5pm window. Thanks again, and we'll be in touch shortly to confirm the next steps." E & J did not appear in the 12-5pm window or at any other time. The estimate was not completed. EJ did not call, text or email me about anything. My time is valuable and I chose EJ to complete a simple estimate based on their reviews. Setting up the appointment, Linda at EJ sent me 13 texts which gave me assurance that they were thorough. As I squandered an afternoon waiting for them to show, I have now chosen not to patronize EJ and offer my story for your consideration. Beware of Chatbots.

I could not be happier with the HUGE job EJ Plumbing did for me. My slow shower drain turned out to be caused by disintegrated plumbing under my 70-year old house (tree roots came up when they snaked the drain, ugh). Jonathan was extremely helpful in diagnosing it, and supervisor Ryan Kennedy came right away to work out potential solutions to a very extensive and expensive problem. Ryan and Jonathan used a camera with a tracker to trace the issue through the lines. No perfect options with rotting plumbing under a slab. They listened to my priorities and we agreed on the best, least invasive solution. They came out promptly to start the job - a whole team digging through my brick walkway and front yard to replace the outdoor line, followed by cutting into my drywall to spray an epoxy liner through my indoor lines. They were extremely careful, hardworking and professional. Best of all, they took such incredible care putting everything back, including my yard, drywall and checkerboard brick walkway. Above and beyond!!! I am so impressed. Very very happy with EJ's honesty, reliability, professionalism, skill and even artistry. I had used them before for a small, simple job but this was a huge, difficult effort and I could not be more pleased. Thanks to Ryan, Jonathan, Ivan, Gerardo and the whole team at EJ for your excellent service!!!

We bought our tankless water heater from EJ Plumbing 2 years ago. And we had it serviced today for its annual maintenance. We've been loyal customers of EJ Plumbing. We love their prompt response, professionalism, clear communication and follow up. I have personally communicated with the company's owner, Danny, on numerous occasions and found him deeply committed to taking good care of his customers. Today's service was done by German who went above and beyond to make sure our water heater is fully serviced and as good as new.