Jon Morgan
Wow, where do I even begin? I am absolutely blown away by the level of service and care I received from Drain Brothers.
My kitchen sink backed up, and it turned out there were roots about 2 to 3 feet down the line. One plumber wanted to just run a high-speed chain through it, clear it out, and call it a day. Another said they could not even look at it for a few weeks. I was stuck. In desperation, I called my realtor, who recommended Drain Brothers. They came out the very next day.
Ozzy assessed the situation and immediately explained that I needed a cleanout installed because my house was built without one. Having grown up with a father who was a contractor, and spending my summers working construction and plumbing with him, I knew Ozzy was right. I also knew this was not going to be a small job. They would have to cut open the back of the house, cut into the plumbing, and repipe it to install the cleanout. To my surprise, Ozzy said, “We can do it right now.” LFG!!!
Once they accessed the main line, they found exactly what I expected. Roots had breached the pipe a few feet down. Fixing it meant jackhammering concrete and tunneling under the house to reach the damaged section. This is not a quick or easy task. Again, Ozzy did not hesitate. He said they would take care of it that day. Unreal!
I gave them the green light, and they got straight to work. It turned out to be even more involved than expected, but Ozzy and his crew kept pushing. They worked until almost 10PM. It was in the 30s outside, and not once did they complain. At one point, I told them they could head home and come back the next day. I would have completely understood. Ozzy looked at me and said, “We are getting this done for you today.” That kind of work ethic is rare.
I cannot say enough about Ozzy and the team at Drain Brothers. Professional. Honest. Hard-working. All around great guys. They did the job the right way, not the quick way, and they stood behind their work. If you want it done correctly and you want people who genuinely care, call Drain Brothers. I would HIGHLY recommend them to anyone without hesitation.