Roto-Rooter Plumbing & Water Cleanup

This is the second time we have used Roto Rooter. Our assigned plumber, James, was wonderful. Besides being a genuinely nice person, he worked his butt off and did a great job with what to me seemed like a very difficult repair. We will definitely use Roto Rooter in the future if we need to (I hope we don't need to!) and if possible, will ask for James.

Will never use again. Had an 8am-10am appointment scheduled. They call at 8am and said they had a call off so we rescheduled to 2pm-4pm. No problem. I leave work at 2pm so I can meet them at my house. 4pm rolls around, still not here. I call the office to make sure they’re still coming. She says yes, they got held up at their last appointment. No problem. I ask if I will be charged an after hours fee since, she says no because your appointment was 2pm-4pm. They finally arrive at 5:30pm. All I have is a clog in my kitchen sink drain about 25 feet down. Told me the price, which I was fine with, but then they proceed to tell me I will be charged an after hours fee because it’s after 4:00pm. Told them the office said otherwise and they disagreed. Walked them out and told them I’ll find someone else.

I scheduled service with Roto-Rooter Plumbing & Water Cleanup, and within an hour they called to ask if they could come earlier on Friday. I agreed, and the next day a representative named Chuck came to my house. He checked the problem, explained everything clearly, and gave me an estimate. Because I had some things in the way, I asked if they could return on Monday, and he agreed. When Monday came, I missed their call because my phone was off, so they didn’t come out right away. I called back, and the person who answered was very kind and explained that they always call ahead to make sure someone is home. I appreciated their professionalism, and I apologized because it was my mistake. Later that same day, Chuck and another technician came over. After I signed the paperwork, they immediately started working on my kitchen and bathroom sinks. Both gentlemen were polite, respectful, and highly professional with me and my wife. To anyone reading this: I’ve seen people complain about pricing, but remember — the five most expensive things in a home are plumbing, electrical, HVAC, roofing, and foundation. Everything is costly nowadays, but you get what you pay for. I thank God that I’m well-established, and I can say this from experience: ?? If you want a mediocre job, hire a handyman. If you want the job done right, hire the professionals at Roto-Rooter.

Great experience with rhodo rotor the technician arrived right on time was professional and courteous and quickly diagnosed the issue. He explained everything clearly and took care of the problem efficiently. Without any hassle, the whole process was smooth from start to finish, and the work area was left clean. When the job was done

Had a water main replaced. From street to meter inside the house. Was only out of water surface for maybe an hour while they hooked up the new pipe. The technicians were very professional an nice. They did a great job, answering any questions i had an explalning every step along the process. Very nice people! Will be contracting them for any other services i may need in the future. Thanks guys!!