Platinum Home Services

We recently had this company come out to evaluate low water pressure issues in our 20-year-old well system. Unfortunately, the visit felt more like a sales presentation than a diagnostic service call. The technician arrived with an iPad ready to discuss “packages” and quoted us approximately $21,000 for a full new system, but was unable to clearly explain what was actually wrong with our current system. There was no clear diagnosis provided — no specific failing component identified, no explanation of test results, and no detailed reasoning for why a complete system replacement was necessary. When making a major financial recommendation like that, homeowners deserve a thorough explanation and transparent evaluation. We were hoping for troubleshooting and repair guidance, not an immediate full-system sales pitch. Based on this experience, we will be seeking a second opinion. It would have been great for a true diagnosis, but instead we got a total sales pitch. No repairs, just total replacement. The “salesman” just wanted to know “what package will you be choosing?” I disagree with 1 star and give them a negative 5 star review. They wasted my time. Bad business will get you in the end.

My experience with platinum plumbing has been phenomenal- isom gerty specifically is incredibly hard working and goes above and beyond to do excellent work with high attention to detail and great customers service. He replaced my kitchen faucet, bathroom faucet, and shower head and each project was done well from start to finish and he took the time to clean up thoroughly afterwards. It was so helpful and everything works so much better now!

Mason and Frank were excellent Gentlemen. Very professional and courteous. Frank was very well informed and answered all my questions. They were both very thorough and were able to find and diagnose my plumbing issues. I will be calling back for further assistance in the future. Thank you ??

This business is built on a foundation of integrity and genuine care. Greg and Krissy have made a remarkable investment in their staff. Not just in training, but in cultivating a culture of respect, growth, and empowerment. You can feel it in every interaction: the team is confident, knowledgeable, and truly happy to be there. What sets this place apart is the unwavering commitment to customer service. Every detail is handled with professionalism and warmth, making you feel valued and appreciated. Whether you're a first-time customer or a loyal regular, the experience is consistently outstanding. The staff’s dedication to doing things the right way, not just the easy way, is what makes this place truly special.