Southern Air Heating, Cooling, Plumbing & Electrical

Mike V and his crew came out today, installed a whole new system, they did absolutely amazing! Very professional, very understanding and caring of my home. Will recommend this company to everyone I can. Mike explained everything to me thoroughly, they cleaned up every bit of the mess. Super friendly crew, great company can’t say enough good!!

Kyle, service technician, provided excellent service. He was very professional and knowledgeable of his work. I have never been so impressed by a technician. Kudos to Kyle! He needs a raise because he’s a valuable asset to your company. Thank you Southernaire. Your staff including the ladies I spoke with today were exceptional. ??????

Dylan and the Southern Air team did a fantastic job installing our Generac Guardian 26kw natural gas generator. They were professional and detail oriented. They communicated with us during the entire process. Even during the consult they were extremely educational about the whole process, and they did a way better job of laying out the process than any of the competitors we got bids from did. Thanks Southern Air! Next time our power grid fails us, we will be ready!

I would like to thank Jaylen & Landon with Southern Air of Shreveport for an awesome job rejuvenating the main panel in my home. This service provided all new breakers & accurately labeled circuits; in addition they installed a manuel transfer switch and repaired a kitchen light. Im well pleased with their top tier work & professionalism.

Well I really didn’t want to write a review but I am disappointed with the quality of the service provided on the recent service appointment. Your Southern Air technician came out to provide a maintenance service as per the contract. He didn’t put on shoe covers upon entering my (to be explained later). The technician checked the furnace and immediately proceeded to identify reasons to have the furnace replaced. We moved to the unit outside, which is the main reason I requested a maintenance check. The unit was in need of cleaning. He checked the electrical system, everything was working properly. I made sure he had the water running so he could wash down the unit. There were several poison ivy vines on the unit which he removed. The fellow was friendly and we talked about the steps he was using to clean the debris from the coils. I told him that I had read that it was a good idea to spray water from the inside of the to avoid getting the debris further into the coil. I can’t remember the response that was given. He continued to complete the task. I noticed that he did not remove the fan to get all the straws and leaves/debris out from the bottom of the unit. I told him that I usually remove the fan, take out all trash and wash it out. I inquired as to why he didn’t. He told me that he had another appointment immediately following my appointment. He said that to wash out the unit usually gets pretty dirty he didn’t want to get his clothes wet and dirty because he didn’t want to mess up the NEXT CUSTOMERS house. I agree that he should be concerned with customers property, but he should be more concerned with his current customer (ME). When he arrived at my home he didn’t put on protective gear before entering. My problem is that he was thinking about the next customer and not performing the necessary tasks to ensure that my services were delivered correctly. He did say that he would or could come back. I feel that if a technician has a work order with the services to be completed they should be equipped with the proper gear i.e. protective clothing, gloves and tools to complete their tasks to an acceptable level. I am providing photos for your review. This is unacceptable to me. If this is the level of service/care that my contract covers I might need to reconsider the benefits to me. The technician did let me know that he recommend that I replace my outdoor air unit and the reasons why. I thanked him and let him know I would look into it. He has me sign a no liability agreement to protect the company if something happens. My schedule has been very hectic since my 92 year old Mother lives out of town and I have to be available to help her with her needs. Hopefully someone will call to arrange to complete the cleaning of the outdoor unit.